Reservationist

Westmoreland County Transit Authority • Youngwood, PA

4d • Onsite

About The Position

This position serves customers by providing service information, booking paratransit trips, registering customers and answering and resolving service problems. The Reservationist will take calls from the queue system and book GO Westmoreland trips using the Ecolane software.

Requirements

• High School degree or equivalent is required.
• Minimum 6 months customer service experience.
• Demonstrated ability to be accurate, well organized, multitask, prioritize and have a sense of urgency.
• Ability to deal with stressful customer issues and waiting queues and remain professional and calm under pressure.
• Ability to use computers and programs such as Chrome, Microsoft Word, Outlook, Google Earth, Excel, and Microsoft Teams.
• Excellent communication skills (interpersonal, phone, written).
• Must have regular attendance and punctuality.

Nice To Haves

• Courses in customer service are desirable.

Responsibilities

• Makes a positive impression of the organization by politely and professionally answering telephone calls from a queue system.
• Be able to effectively book trips using the Ecolane software, including: Reservations, Client Search, New Orders, Travel History, Subscription Trip Booking, Client Details, Adding New Clients & POI's, and Group Trip Procedures.
• Registers new riders and determine eligibility for the appropriate GO Westmoreland transportation program/s.
• Be familiar with Westmoreland County and some knowledge of surrounding Counties.
• Assist the Customer Relations Manager with daily functions.
• Perform clerical duties, such as scanning documents, sending faxes, sending and receiving mail.
• Enter electronic reporting into our PTMS system.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED