Geordie's Host/Hostess (Full-Time, Seasonal) - Wrigley Mansion
About The Position
The Host/Hostess greets and escorts guests to tables, monitors the restaurant and staff, and helps maintain a courteous, efficient dining-room operation that supports guest satisfaction. The role provides a polished, welcoming, personalized first impression that reflects the fine-dining service standards of Geordie’s at Wrigley Mansion. The Host/Hostess manages reservations and guest profiles using OpenTable, including documenting preferences, coordinating special requests and dining arrangements, and managing reservation pacing and seating flow. The position prioritizes guest recognition and anticipates guest needs, while maintaining professional, clear communication with guests, management, and front-of-house team members. It also requires professionalism, discretion, and attention to detail when handling VIP guests, waitlists, special requests, and seating adjustments. This is a full-time seasonal position. Availability to work evening dinner service Tuesday through Saturday is required.
Requirements
- At least 6 months of customer service experience.
- Availability to work evening dinner service Tuesday through Saturday.
- Food Handler’s Card; may be obtained after hire.
Nice To Haves
- High school graduate or equivalent.
- Prior restaurant host/hostess experience.
- Upscale restaurant experience.
- CPR and First Aid certification.
Responsibilities
- Greet guests, offer seating choices, escort them to their tables, and present menus.
- Maintain the shift log book and make daily entries to coordinate communication between shifts and management.
- Maintain dining-room setup and enforce service personnel uniform and grooming standards.
- Assign stations to service staff.
- Conduct daily roll-call meetings to inform staff about promotions, specials, guest comments, events, and relevant memos.
- Receive and record reservations and make necessary arrangements for special functions.
- Perform opening and closing duties and assist with side work, including cleaning, stocking, and folding napkins.
- Provide polished, welcoming, personalized fine-dining hospitality.
- Use OpenTable to manage reservations, maintain accurate guest profiles, document preferences, and coordinate special requests and dining arrangements.
- Manage reservation pacing and seating flow to optimize table turnover, balance dining-room capacity, and support a seamless guest and staff experience.
- Recognize returning guests, remember preferences and special occasions, and anticipate guest needs.
- Communicate professionally with guests, management, and front-of-house team members in person, by phone, and through reservation correspondence.
- Handle VIP guests, special requests, waitlists, and seating adjustments with professionalism, discretion, and attention to detail.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
