ice! Christmas - Host/Hostess Wreckers Sports Bar

Marriott•Kissimmee, FL

About The Position

The Host/Hostess greets guests, determines party size, and seats guests at clean, available tables. The role includes guiding guests through dining rooms, assisting as needed, arranging tables and chairs, and organizing seating for groups with special needs. The Host/Hostess ensures place settings are appropriate and menus are clean, current, plentiful, and presentable. The position maintains clean work areas using clean-as-you-go procedures and monitors dining rooms for seating availability, service, safety, and guest well-being. It also requires following company and safety policies, reporting accidents and unsafe conditions, completing required safety training, maintaining a clean and professional appearance, protecting confidential information and company assets, and providing courteous, professional communication to guests and coworkers. The role involves standing, sitting, or walking for extended periods and moving objects weighing up to 10 pounds without assistance. Other reasonable duties may be assigned by supervisors.

Requirements

High school diploma or G.E.D. equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to stand, sit, or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Greet guests, determine the size of their party, and seat them at a clean, available table.
Guide guests through dining rooms and provide assistance as needed.
Arrange tables, chairs, and settings, and organize seating for groups with special needs.
Ensure place settings meet standards and guests have the required items.
Check that menus are current, clean, plentiful, and wrinkle-free.
Maintain clean work areas throughout the day using clean-as-you-go procedures.
Monitor dining rooms for seating availability, service, safety, and guest well-being.
Follow company, safety, and security policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests according to company standards; communicate professionally and answer telephones using appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond appropriately to employee concerns.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.