Host / Hostess - Sports Bar and Restaurant - Full-Time

Plainridge Park Casino • Plainville, MA

10d

About The Position

The Host / Hostess fosters a fun environment and provides gracious, fast, friendly, professional, and responsive service to restaurant guests and staff. The role greets and seats guests, manages seating and reservation records, monitors table availability, and maintains an orderly and clean work area. The Host / Hostess also supports wait staff and bus persons, operates a cash register or POS system, follows financial controls, completes closing duties, promotes casino events and programs, and helps guests navigate the casino.

Requirements

• Outgoing, energetic, and enthusiastic attitude.
• Enjoy hosting others.
• Comfortable initiating conversations and creating a fun environment for guests.
• High school diploma or equivalent.
• Ability to read and write legibly and understand and speak English.
• Excellent customer service and communication skills.
• Availability to work the required schedule, which may include nights, weekends, holidays, and overtime as needed.
• Meet professional appearance standards prescribed by company policy.
• Ability to respond to visual and oral cues.
• Ability to work in constricting areas and tolerate noise and bright lights.
• Ability to work at a fast pace in often crowded or noisy environments.
• Physical mobility, with reasonable accommodations, including ability to push, pull, carry, and lift up to 50 pounds, and to reach, bend, twist, stoop, stack, crouch, kneel, and balance while performing duties in varying work areas, including confined spaces.

Responsibilities

• Foster a fun environment and act as a gracious host to guests and co-workers.
• Promote a positive influence in the community and participate in company-sponsored events.
• Provide fast, friendly, professional, and responsive customer service to restaurant guests and staff.
• Provide personalized service, use guests’ names, and greet each guest entering the restaurant.
• Seat guests according to specified rotation requirements.
• Maintain seating and reservation documentation and monitor table availability.
• Keep the designated work area clean and organized, including assisting with dining room and cashiering-area cleanliness in accordance with health and safety standards.
• Assist wait staff and bus persons as needed, including refilling water and coffee, helping pre-bus and bus tables, and attending to guest needs.
• Operate a cash register or POS system; enter the correct amounts, provide correct change, account for cash, charge, and complimentary sales, and maintain financial controls.
• Complete assigned closing duties at the end of the shift.
• Perform other reasonable duties requested by a manager or management personnel.
• Know and promote current casino events and programs and provide directions to casino areas.
• Thank customers, invite them back, wish them luck, and make it easy for them to return to play.

Benefits

• Wellness programs designed to support team members’ financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED