Host / Hostess - Sports Bar and Restaurant - Full-Time

PENN Entertainment • Plainville, MA

8d

About The Position

The Host / Hostess fosters a fun environment and graciously welcomes guests and co-workers. The role provides fast, friendly, professional, and responsive service to restaurant guests and staff, including greeting guests, seating them according to rotation requirements, maintaining reservation and seating documentation, and monitoring table availability. Hosts maintain a clean and organized work area and dining room, assist wait staff and bus persons with guest needs and table service, and operate a cash register or POS system while following financial controls and procedures. They complete assigned closing duties, promote current casino events and programs, provide directions throughout the casino, and help guests return to play. The position may also involve participating in company-sponsored events and promoting a positive influence in the community.

Requirements

• Outgoing, energetic, and enthusiastic attitude; enjoys hosting others.
• Comfortable initiating conversations and creating a fun environment for guests.
• High school diploma or equivalent.
• Ability to read and write legibly and understand and speak English.
• Excellent customer service and communication skills.
• Availability to work the required schedule, which may include nights, weekends, holidays, and overtime as needed.
• Meet professional appearance standards prescribed by company policy.
• Ability to respond to visual and oral cues.
• Ability to work in constricting or confined areas and tolerate noise and bright lights.
• Ability to work at a fast pace in often crowded or noisy environments.
• Physical mobility, with reasonable accommodations, including ability to push, pull, carry, and lift up to 50 pounds, and to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance while performing job duties.

Responsibilities

• Foster a fun environment and provide gracious, personalized hospitality to guests and co-workers.
• Provide fast, friendly, professional, and responsive customer service to restaurant guests and staff; use guests’ names during interactions.
• Greet guests entering the restaurant and seat them according to specified rotation requirements.
• Maintain proper seating and reservation documentation and monitor table availability.
• Keep the designated work area clean and organized, and assist with dining-room cleanliness, including the cashiering area, as needed.
• Assist wait staff and bus persons, including refilling water and coffee, helping pre-bus and bus tables, and attending to guest needs.
• Operate a cash register or POS system, process the correct amounts and change, account for cash, charge, and complimentary sales, and maintain financial controls.
• Complete assigned closing duties at the end of the shift.
• Perform other reasonable duties or requests made by management.
• Know and promote current casino events and programs and give guests directions to casino areas.
• Thank customers, invite them back, wish them luck, and make it easy for them to return to play.
• Participate in company-sponsored events and promote a positive influence in the community.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED