Host-Hostess-250

Horseshoe Bay Resort • Las Vegas, NV

5d • Onsite

About The Position

This role involves greeting guests, managing reservations, maintaining the dining room's setup, and ensuring a positive guest experience through professional interactions and effective problem-solving. The Host/Hostess acts as a guest relations ambassador, upholding hotel standards for work procedures, dress, grooming, punctuality, and attendance. Adherence to safety and security policies is also crucial.

Requirements

• Ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Ability to communicate well with guests.
• Willingness to “pitch-in” and help co-workers with their job duties and be a team player.
• Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
• Ability to remember, recite and promote the variety of menu items.
• Ability to move throughout a crowded room to seat guests.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Adhere to hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Responsibilities

• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
• Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.
• Maintain proper set-up of dining room.
• Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed