Host / Hostess - LV

Shakou Restaurants•Libertyville, IL

About The Position

The Host/Hostess welcomes guests upon arrival and greets them as they depart, maintaining a warm and attentive demeanor. As the first and last person guests see, the Host/Hostess helps create a welcoming experience and supports guest satisfaction by ensuring tables are clean and supplied with utensils, napkins, and other necessities. The role manages reservations and seating, maintains an organized seating chart, monitors table status, and handles waitlists and wait-time estimates. It also involves answering calls, taking reservations and orders, providing restaurant information, presenting menus or QR coasters, and filling to-go orders when applicable. The Host/Hostess must know the menu and food and beverage preparation, follow allergy and special-order procedures, and work collaboratively with restaurant personnel to support efficient service.

Requirements

Report to work in a neat, clean uniform and maintain well-groomed hair and personal hygiene in accordance with company policy.
Basic reading and writing skills.
Ability to determine wait times according to company procedures.
Excellent interpersonal and customer service skills.
Excellent communication skills.
Ability to multitask.
Strong organizational skills.
Ability to visually scan the restaurant for clean, unoccupied tables.
Ability to comply with and execute safety and sanitation guidelines and procedures.
Ability to remain calm when dealing with unruly or argumentative patrons.
Ability to promote a positive and collaborative employee culture that supports customer needs.
Pass a written test regarding Shakou’s menu.

Responsibilities

Interact with guests in a friendly and efficient manner as they arrive and leave.
Help ensure guests’ satisfaction by checking that tables are clean and supplied with utensils, napkins, and other needs.
Manage reservation software, seat guests promptly and efficiently, and maintain an organized seating chart.
Monitor tables and track which are clean, dirty, or occupied.
Collect guest information for the waiting list and accurately quote wait times when tables are unavailable.
Greet and seat guests and present menus or QR coasters.
Clean, organize, and stock menus at the host/hostess stand.
Answer phone calls, take reservations and orders, and provide information about the restaurant.
Fill to-go orders when applicable.
Follow food-allergy procedures and accommodate special orders and restrictions.
Verify that food matches the customer’s order and meets their satisfaction; notify the manager on duty if it does not.
Maintain knowledge of the restaurant’s menu and food and beverage preparation to answer customer questions.
Work with all personnel to maintain an effective atmosphere and efficient food and beverage service.
Encourage customers to join the Shakou rewards program or remind existing members about its benefits.
Perform other duties as assigned.