Host/Hostess, Watr

Starwood Hotels•Austin, TX

2d•Onsite

About The Position

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It's about changing the world - little by little. We're the world's first mission-driven hotel company and we've got some lofty goals. All we ask is that you bring your true self and do all the good you can!

Requirements

Prior host experience preferred
Organized and proficient at multitasking
Reliable team player willing to learn and adapt to new situations
Proficient in verbal and written English communication
Strong communication and customer service skills
Able to stand for long periods of time
Flexibility to meet the demands of a 24-hour operation
Varying schedules, including holidays and weekends, to accommodate the business and demands of the property

Responsibilities

Take and monitor reservations
Guest greeting
Reservation seating
Service pace management
Greet and escort guests to tables in a gracious and professional manner
Interact with guests and fellow staff members in a polite, courteous, and hospitable manner to ensure all guests have an exemplary dining experience
Greet and acknowledge VIPs in a professional manner
Control the flow of guests coming into the restaurant and bar
Anticipate guest needs and respond appropriately with a sense of urgency
Maintain a proactive approach to solving any guest questions or problems
Direct guest to the appropriate waiting area and provide table updates
Bid farewell to guests, using their name, and encouraging them to return to the restaurant
Maintain a clean and sanitized work environment
Answer phone calls and direct them to the appropriate department
Assist in supervising food servers, bussers, and food runners as it relates to guest contact and table information
Oversee daily restaurant reservations and pre-assign seating when necessary
Communicate with management regarding special orders, cake orders, special requests, and VIP requests
Stay informed about all hotel facilities, amenities, and dining outlets to provide accurate information to guests
Shut down podium and reorganize host stand at end of a shift
Ensure compliance of all procedures and policies set forth by the company, division, and Health Department
Perform all opening and closing duties as assigned
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials
Ensure compliance with hotel policies, procedures, and standards with self and colleagues
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars