Host-Hostess

Island Hospitality Management•Mountain View, CA

About The Position

As an AM Host, you are responsible for the overall success of the hotel's breakfast service and for ensuring guest satisfaction and product quality standards. You serve as a personal representative of the hotel, making a positive impression through excellent service and high standards. Flexible scheduling availability may be required. Weekly hours vary according to guest occupancy, season, staffing, and other factors; a specific number of hours per week is not guaranteed. The role involves preparing and taking down breakfast service, keeping the service area stocked, assisting guests and vendors, handling beverage orders as needed, and clearing and cleaning dining areas. Employees are regularly required to stand, sit, or walk for extended periods. Island Hospitality offers employee training and development, with resources intended to support career growth and opportunities to build on prior hospitality experience.

Requirements

Be a highly motivated team player with strong initiative and a desire for achievement.
Effectively handle workplace problems, including anticipating, preventing, identifying, and solving problems as necessary.
Be able to work well in stressful situations.
Be readily available and approachable to guests while providing excellent guest service.
Be able to stand, sit, or walk for extended periods.

Responsibilities

Assemble breakfast service before mealtime and disassemble it afterward.
Keep the breakfast service space well-stocked.
Clear cutlery and crockery from customers' tables.
Receive beverage orders and direct them to the kitchen as needed.
Provide information and assistance to guests and vendors.
Clean and sanitize tables, countertops, and floors after each meal service.
Ensure a positive guest experience while maintaining high standards of safety and cleanliness.

Benefits

Healthcare including medical, dental, and vision insurance.
HSA and FSA plans, including dependent care FSA.
Identity theft protection insurance.
Commuter benefits, including transit and parking.
Pet insurance.
PTO and payroll incentives for annual wellness exams.
Employee Assistance Program.
Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services.
Paid sick and vacation time.
Family leave.
401(k) retirement plan with company matching: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution.
Incentive-based bonus program.
Free hotel room nights and employee discounts within the hotel brand.
Discounts for friends and family within the hotel brand.
Team member recognition and bonus.
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
Career growth through an in-house training program with a path personalized to employee goals.
Referral bonus program for any company location.