HOST/HOSTESS

NUSRET HOLDINGS USA LLC•New York, NY

20d•$0 - $20•Onsite

About The Position

The Host/Hostess is responsible for supporting the seamless running of the reception department by always providing the highest standards of customer care. Assisting in running the day-to-day tasks of a high volume and energetic contemporary restaurant. Is energetic, hardworking, self-motivated, has a keen interest in the hospitality industry, and a love of quality service and passion for food.

Requirements

High School Diploma
Good communication and organizational skills
Ability to handle stressful situations and be able to prevent and/or handle emergency situations
A cheerful, positive attitude when working with a variety of people, and being able to work well under pressure
Responsible, neat and clean in appearance
Strong communication skills with supervisors and team members
Must be able to read, write and speak English

Nice To Haves

Has a keen interest in the hospitality industry
Has a love of quality service
Has passion for food

Responsibilities

Checks in customers, matching with bookings and accepting customers chance if tables are available
Supplies customers with requested information regarding restaurant facilities, customer telephones and taxis
Show customers to their tables and passes responsibility to floor staff
Passes messages to diners
Works with restaurant staff to create a positive dining experience for guests
Greets customers and answers all questions
Alerts team members when tables need attention if they are not present and assist them in helping with their tables
Has knowledge of the menu, with the ability to make suggestions
Ensure tables are enjoying their meals and take action to correct any problems
Collects payments from tables
Checks reservations system for any VIPs, or special requirements for the day
Performing relay duties in the restaurant
Accepts table changes from supervisors & managers
Processes new bookings, amending and canceling bookings as required
Ensuring that the reception area is always kept clean and tidy
Communicates all problems and ideas for improvement to management
Communicates and work together with coworkers as a team
Arrives at work for scheduled shifts and is punctual, always following company absence, lateness procedure if unable to do so
Follows management’s instructions and suggestions
Attends meetings / training sessions as required by the management team
Cleans tables and removes dishes after the customer leaves, or as needed
Carries loads of dirty soiled dishes to the dishwasher to be cleaned
Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials
Reset tables when a customer leaves for the next customer party
Can remain focused and on-task
Sweep and mops floors, even if items are broken or spilled