Host/Hostess

Lazy Dog Family, LLC•Las Vegas, NV

25d

About The Position

The Host/Hostess welcomes guests with warmth and enthusiasm and helps create a positive dining experience in a fun, fast-paced restaurant environment. The role involves greeting guests as they arrive and leave, managing the guest wait and seating process, answering calls and questions, and addressing guest concerns using the AIM approach: Apologize, Investigate, and involve Management. The position offers flexible scheduling and opportunities for personal and professional growth.

Requirements

Enthusiastic, motivated, team-oriented, and guest-focused approach.
Ability to interact warmly with guests and go the extra mile to support their experience.
Ability to work as part of a team and handle multiple tasks.
Clear speaking and writing skills, including the ability to explain information to others.
Empathy and the ability to understand other people’s perspectives.

Nice To Haves

High school education (preferred).
Food Handlers Card for California, Florida, Georgia, Illinois, Nevada, Texas, or Virginia.

Responsibilities

Greet guests as they arrive and leave the restaurant to support a positive dining experience.
Inform guests of wait times, enter their names into the computer seating system, and issue pagers when there is a wait.
Operate the computer seating system.
Lead guests to their tables, seat them, distribute menus, and provide closing remarks.
Answer the phone and respond to questions about the menu, reservations, and restaurant.
Address difficult situations and guest complaints using AIM: Apologize, Investigate, and involve Management.
Communicate clearly and professionally with guests and teammates.
Prepare thoroughly and strive for perfection while multitasking and contributing to a positive team environment.