Host/Hostess

Highgate Hotels • Las Vegas, NV

3d

About The Position

The Host/Hostess is responsible for promptly recognizing and seating guests in assigned outlets and assisting servers in providing attentive, courteous, and efficient service throughout the dining experience. The role also assists the cashier with collecting payment for guest transactions. The position may require flexible and long hours, and the associate must be able to stand throughout the shift.

Requirements

• High school diploma and/or experience in a hotel or related field preferred.
• Must be able to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving them as necessary.
• Must be able to stand during the entire shift.
• Light work: exert up to 20 pounds of force occasionally and/or 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Nice To Haves

• High school diploma and/or experience in a hotel or a related field.

Responsibilities

• Greet and seat guests at appropriate tables in a timely manner.
• Attend to guests’ needs and assist in providing a pleasant dining experience.
• Assist the cashier with collecting money or credit cards from guests and servers as needed.
• Prepare the cashier report at the end of the shift.
• Pay out servers’ and service attendants’ tips, if appropriate.
• Take outlet reservations properly.
• Ensure menus are clean and presentable.
• Perform opening and closing duties according to the established sidework checklist.
• Know the standards of service for receiving a room service order.
• Maintain thorough knowledge of menus and current specials in applicable departments.
• Assist servers and cashiers in serving guests as needed.
• Know and understand state liquor laws.
• Ensure overall guest satisfaction.
• Maintain regular attendance in compliance with Highgate Hotel Standards and scheduling needs.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Anticipate, prevent, identify, and solve problems as necessary.
• Show initiative by anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED