Host/Hostess-Main Street, FBG

William Chris Wine Company•Fredericksburg, TX

4d•Onsite

About The Position

WCV-Main St. FBG is seeking a Host/Hostess to create a welcoming first and last impression for guests. The role welcomes and checks in guests, manages the tasting room’s reservations and guest flow, and ensures guests are seated and cared for promptly and warmly. It combines front-of-house hospitality with operational support, including stocking supplies, resetting tables, and maintaining a clean, guest-ready space throughout the shift. The position is suited to someone who enjoys interacting with people, stays composed and productive under pressure, and takes pride in consistently high service standards. The position is based at 101 E. Main St., Fredericksburg, Texas, and requires regular on-site work; it is not eligible for remote work. The starting rate is $18.00 per hour. Overtime is paid at 1.5 times the regular rate for hours worked beyond 40 per week, per the FLSA. The position reports to the Senior Hospitality Manager and has no direct reports.

Requirements

Exceptional communication skills and attention to detail.
Ability to respond and work well under pressure, multitask, and maintain a smooth flow at the host stand.
Ability to work independently with little supervision and demonstrate initiative.
Excellent time-management and organizational skills.
Ability to coordinate with people across all levels of the business and work as a team player.
Positive attitude and professional demeanor with guests and teammates.
Sense of urgency and positivity; ability to complete duties and projects despite interruptions.
Availability to work peak business days, including Saturdays, Sundays, and some holidays.
Flexibility to occasionally work early mornings or late evenings to support events and operational needs.
TABC, Food Handler, and Texas Wine Ambassador certifications are required; the company will pay for the employee to acquire them if not already held.
Ability to stand and remain active for extended periods, with or without reasonable accommodation.
Ability to lift and move up to 45 pounds regularly, move tables, chairs, and equipment, navigate uneven outdoor surfaces, and perform repetitive tasks for extended periods.
Must be authorized to work without visa sponsorship.

Responsibilities

Greet and check in guests promptly and warmly as they arrive at Rebecca Caroline.
Manage the host stand, waitlist, and reservations to maintain a smooth, well-paced guest flow.
Escort guests to their seats and communicate wait times clearly and courteously.
Consistently exceed customer service expectations and resolve guest service issues quickly and thoughtfully.
Coordinate with tasting room, kitchen, and event staff to keep service running smoothly.
Maintain a safe, clean, and organized host stand, lobby, restrooms, and dry goods area in accordance with company standards.
Clear and reset tables promptly to keep pace with guest flow.
Stock and replenish glassware, supplies, and service materials throughout shifts.
Assist with event setup and breakdown and move furniture and equipment as needed.
Complete opening and closing operational tasks, including trash and recycling.
Perform additional duties as assigned.