Host/Hostess - Arrowhead Golf Club - Part-time

Wheaton Park District • Wheaton, IL

2d • Onsite

About The Position

This position, under general supervision, will greet, seat, and present clean menus to guests in a friendly, professional, and quick manner. Schedule dining reservations via phone in a professional manner.

Requirements

• Must be 16 years or older
• Must have a service oriented personality
• Must be able to communicate in English and understand information using verbal, written, and listening skills.
• Must be able to provide efficient and courteous service while anticipating individual guest needs and fulfilling those needs with visible enthusiasm.
• Must have and maintain: valid Illinois Food Handler�s Certificate
• Must have and maintain: CPR/AED certified or obtain within three (3) months of employment.

Responsibilities

• Arrive for scheduled work shifts on time, in a positive state of mind, while meeting dress code and grooming standards for a professional appearance.
• Graciously greet guests with a smile upon arrival, escort them to their table, provide clean menus to them once seated, and inform guests of their assigned server.
• Answer incoming phone calls and schedule dining reservations, accepting same over the phone as well as in person, and clearly enter reservation name, contact phone number and the number in their party in the reservation book.
• Retrieve messages left on voicemail systems and return their calls to answer questions and complete reservations.
• Maintain a thorough working knowledge of the entire facility in order to invite guests to participate in other areas of the facility as well as the restaurant.
• Manage special seating requests of guests consistent with table availability.
• Provide a high quality of customer service in a professional manner to the internal customer that will facilitate team building and exceptional customer service to the external customer.
• Follow the Wheaton Park District and Arrowhead policies, procedures, and guidelines.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED