Host/Hostess - Part-time
About The Position
Greeting and escorting members and their guests to tables. The host/ hostess will answer the telephone, maintain the floor plan and support service staff when needed. Maintain a courteous and efficient presence at the door to provide members and their guests with the highest quality dining experience. This role requires understanding and implementing the Stadium Club statement of purpose and service guarantees, adhering to the Club attendance policy, and reporting to work on time, appropriately dressed and groomed. The host/hostess will meet and greet guests, escort them to tables, maintain sidework sheets, monitor menu chalkboard updates, and possess full knowledge of the menu and specialty items. They must also understand and implement "House Rules" regarding attire, cell phone usage, smoking, and business meetings, reporting any violations to management. Additionally, they will thank diners upon departure, report comments to management, monitor special events, answer questions, take "To Go" and Room Service orders, and direct calls appropriately. The position involves assisting members, guests, and co-workers in a friendly and courteous manner, and complying with all Club standards and procedures. Supportive functions include maintaining open communication and assisting in training new employees.
Requirements
- Knowledge of appropriate table settings and service ware.
- Knowledge of restaurant operations, to include proper staffing levels, member relations and etiquette.
- Ability to read, write and speak the English language sufficiently enough to understand menus, record orders, communicate with members and guests to explain all offerings and record special requests.
- Ability to remember, recite and promote the variety of menu items.
- Ability to move throughout a crowded dining room to seat guests.
- Ability to effectively deal with member and guest complaints and concerns in a courteous and professional manner.
- Any combination of education, training or experience that provides the required knowledge skills and abilities.
- Ability to obtain any Club required certification or licenses (e.g., TIPs on premise certifications or a State of Michigan food handler’s card).
Nice To Haves
- Prior hospitality experience (Full service dining specifically) is preferred.
Responsibilities
- Greeting and escorting members and their guests to tables.
- Answering the telephone.
- Maintaining the floor plan.
- Supporting service staff when needed.
- Maintaining a courteous and efficient presence at the door.
- Understanding and implementing the Stadium Club statement of purpose and service guarantees.
- Understanding and adhering to the Club attendance policy.
- Reporting to their work area on time, appropriately dressed and groomed and prepared to work.
- Meeting and greeting guests as they arrive in the Stadium Club.
- Escorting the party to the table in an engaging and welcoming manner.
- Maintaining the Stadium Club sidework sheets and monitoring the completion of all tasks.
- Reporting any items that are missed to the Stadium Club Manager or supervisor professionally.
- Updating and maintaining the Stadium Club Chalkboard menu.
- Having full knowledge of the menu with all specialty items that are being offered during service.
- Understanding and implementing “House Rules” for proper attire, cell phone usage, smoking and business meetings throughout the rooftop.
- Reporting any violations to management immediately.
- Thanking all diners as they leave.
- Reporting any negative comments to management immediately and professionally.
- Reporting positive comments to management as soon as possible.
- Monitoring special events ongoing as well as upcoming events throughout the Club.
- Answering all questions appropriately.
- Taking both “To Go” and Room Service orders; ensuring accurate order is prepared.
- Directing calls to the appropriate department if you cannot accurately answer a question.
- Assisting members, guests and co-workers in a friendly and courteous manner.
- Complying with all Club (and Stadium Club specific) standards and procedures upon hire to maintain safe and efficient operations.
- Maintaining an open line of communication between members and their guests, management and line employees.
- Assisting in the training of newly hired employees.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
