Part-Time CityGate Grille Host/Hostess
About The Position
The Host/Hostess at CityGate Grille Restaurant greets arriving guests, seats them, establishes rapport, and assists with their overall restaurant experience. This hourly, non-exempt, part-time role requires availability for evening shifts, weekends, and holidays. Scheduled hours are 4 p.m.–9 p.m. on weekdays and 4 p.m.–10 p.m. on weekends. Compensation is $16.00–$18.25 per hour, commensurate with experience and education. A $250 signing bonus is offered, subject to a 90-day waiting period. The position reports to the General Manager. The employee maintains knowledge of menu items and beverages, follows hotel and departmental policies, and understands applicable emergency procedures. Eligible employees may receive the listed benefits, subject to waiting periods, hours requirements, and shared insurance premiums.
Requirements
- High school diploma or equivalent education.
- Background in customer service or experience working in a restaurant.
- Knowledge of appropriate table settings and service ware.
- Excellent verbal and written skills.
- Neat and clean appearance.
- Ability to work in a team environment.
- Flexible schedule and availability to work nights, weekends, and holidays.
- Ability to stand and exert well-paced mobility for up to 8 hours.
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Ability to bend, squat, and regularly lift up to 30 pounds.
Nice To Haves
- Certification in an alcohol awareness program (BASSET) is preferred.
- Previous experience with the MIRCOS system is a plus.
Responsibilities
- Greet arriving guests, escort them to assigned tables, provide menus, and establish rapport to accommodate special needs or requests.
- Assign sections and notify servers when guests are seated in their sections so guests receive prompt attention.
- Maintain a visible presence in the restaurant throughout the shift and assist servers and bartenders when necessary.
- Manage and control the OpenTable reservation book to support quality service.
- Ask departing guests for feedback about their experience and service.
- Maintain a professional appearance and a friendly, cheerful, and courteous demeanor.
- Answer telephones using the standard greeting in a pleasant and professional manner.
- Take complete and accurate messages and reservations from guests.
- Keep the work area clean and organized.
- Attend daily pre-shift meetings.
- Maintain complete and up-to-date knowledge of menu items, daily additions, and beverages.
- Follow hotel and departmental policies and procedures.
- Understand applicable emergency procedures and evacuations.
- Perform related duties as assigned.
Benefits
- 401(k) plan and matching program
- Employee Assistance Program
- Paid leave time (up to 40 hours per year)
- Hotel and restaurant discounts
- Pet insurance
- Incentive programs
- $250 signing bonus, subject to a 90-day waiting period
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
