Host/Hostess

BallenIsles Country Club • Peoria, AZ

19d • Onsite

About The Position

Blackstone Country Club is seeking a friendly, polished, and service-oriented Host/Hostess to serve as the first point of contact for members and their guests. The Host/Hostess is responsible for creating a warm and welcoming atmosphere by greeting members, managing reservations, coordinating seating arrangements, and ensuring a seamless dining experience. This position plays a key role in delivering the exceptional hospitality and personalized service that define the private club experience.

Requirements

• Previous host/hostess, customer service, or hospitality experience preferred; private club or fine dining experience is a plus.
• Outstanding interpersonal and communication skills.
• Friendly, outgoing, and professional demeanor with a strong commitment to member service.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain composed in a fast-paced environment.
• Basic computer skills and familiarity with reservation or point-of-sale (POS) systems preferred.
• Dependable, punctual, and team-oriented.
• Professional appearance consistent with the standards of a private country club.

Nice To Haves

• private club or fine dining experience

Responsibilities

• Welcome members and guests with a warm, professional, and courteous greeting upon arrival.
• Manage reservations, waitlists, and seating assignments to maximize dining room efficiency while maintaining member preferences.
• Escort members and guests to their tables and present menus when appropriate.
• Communicate seating arrangements and table status with servers and management to ensure smooth service.
• Answer telephone calls professionally, assist with dining reservations, and respond to member inquiries.
• Maintain an organized host stand, reservation system, and dining room seating chart.
• Monitor the flow of the dining room and adjust seating assignments as needed to support efficient service.
• Assist in maintaining the cleanliness and appearance of the entrance, lobby, and host station.
• Support servers by assisting with table resets, menu distribution, and member requests when needed.
• Coordinate seating and guest arrivals for private events, banquets, tournaments, and special club functions.
• Address member concerns promptly and communicate issues to management when appropriate.
• Uphold the club's standards of hospitality, professionalism, and member confidentiality.
• Perform opening, side work, and closing duties as assigned.

Benefits

• Competitive hourly wage
• Employee meals during scheduled shifts
• Paid time off and holiday pay (based on eligibility)
• Health, dental, and vision insurance (based on eligibility)
• 401(k) retirement plan with company match (if applicable)
• Opportunities for training, professional development, and career advancement
• A welcoming, team-oriented work environment dedicated to exceptional member service

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed