Host/Hostess (Seasonal) - Petit Ermitage

VALADON HOTEL LLC•West Hollywood, CA

9d•Onsite

About The Position

We’re seeking an energetic and detail-oriented Host/Hostess to join our service team at Petit Ermitage, a hotel known for its warmth, charm, and elevated guest experience. The Host/Hostess serves as the first and last point of contact for guests, creating a warm, welcoming, and memorable arrival and departure experience. This role is responsible for managing reservations, coordinating seating flow, and ensuring exceptional service standards are upheld from the moment guests enter the rooftop.

Requirements

Minimum one year experience as a Host/Hostess, guest services, or similar role preferred.
Guest-centric mindset with a passion for hospitality.
Excellent communication and interpersonal skills.
Professional appearance and demeanor.
Ability to remain composed and courteous in a fast-paced environment.
Strong organizational and multitasking abilities.
Basic knowledge of reservation systems (e.g., OpenTable) is a plus.
Strong teamwork and communication skills.
While performing the duties of this job, the employee is regularly required to bend, push, pull, stand, walk, talk or hear.
Standing or walking during entire shift.
Flexible scheduling availability includes evenings, weekends, and holidays.

Nice To Haves

Basic knowledge of reservation systems (e.g., OpenTable) is a plus.

Responsibilities

Provide a positive first impression for each and every guest to the Hotel.
Greet all guests with genuine warmth, professionalism, and a gracious demeanor upon arrival.
Manage reservations and waitlists efficiently, utilizing reservation systems and maintaining accurate seating charts.
Escort guests to tables while presenting menus and highlighting any special offerings.
Maintain clear communication with servers and management to ensure smooth table turnover and balanced service flow.
Monitor dining room activity to anticipate guest needs and support service teams as needed.
Answer phone calls promptly, providing accurate information regarding hours, availability, and restaurant offerings.
Maintain cleanliness and organization of the host stand and entrance area at all times.
Thank guests sincerely upon departure, inviting them to return for future visits.
Assist with opening and closing duties, including preparing menus, signage, and reservation logs.
Adhere to the highest standards of sanitation and safety, reflecting a commitment to excellence and guest well-being.
Other duties as assigned.