Host/Hostess, Pool

Starwood Hotels•Austin, TX

1d•Onsite

About The Position

As a Pool Host/Hostess, you will be the first point of contact for guests visiting our pool and outdoor dining areas. You will create a warm and welcoming arrival experience while managing seating, reservations, guest flow, and service pace. Your attention to detail, hospitality, and proactive approach will help ensure every guest enjoys an exceptional experience. Starwood Hotels is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy—and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences. We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren’t afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up.

Requirements

Previous host/hostess experience preferred, ideally in a luxury hospitality environment.
Strong communication and guest service skills.
Excellent organizational skills and ability to multitask in a fast-paced setting.
Positive attitude and team-oriented mindset.
Proficient verbal and written English communication skills.
Ability to stand and walk for extended periods.
Flexible schedule, including weekends, holidays, and varying shifts based on business needs.
Due to the nature of the hospitality industry, employees are required to work varying schedules, including holidays, to accommodate the business and demands of the hotel

Responsibilities

Welcome and escort guests to poolside seating areas in a gracious and professional manner.
Manage reservations, waitlists, and seating assignments to maximize guest satisfaction and operational efficiency.
Monitor guest flow and coordinate with service teams to ensure smooth operations.
Greet and acknowledge VIP guests in a professional and personalized manner.
Anticipate guest needs and respond promptly and courteously.
Communicate wait times and provide updates to guests as needed.
Maintain a clean, organized, and professional host stand and work area.
Answer phone inquiries and direct calls appropriately.
Assist servers, bussers, and food runners by communicating guest information and table status.
Coordinate special requests, celebrations, and VIP arrangements with management.
Stay knowledgeable about hotel amenities, dining outlets, and resort offerings.
Perform opening and closing duties as assigned.
Ensure compliance with company policies, health and safety standards, and departmental procedures.
Embody the 1 Hotels Vision, Mission, and Brand Pillars through every guest interaction.