Prado - Part Time Host Greeter (AM)

Omni Hotels & Resorts•Paradise Valley, AZ

13d•Onsite

About The Position

The Host Greeter provides excellent guest service by building relationships, delivering personalized service, anticipating guest needs, and seating guests in a friendly manner while balancing guest expectations with restaurant operations. The role requires understanding restaurant operations and maintaining high standards for service, cleanliness, safety, and presentation. The Host Greeter carries out standard host duties, including answering phones, managing reservations and table assignments, greeting and seating guests, and explaining restaurant concepts. The position also supports restaurant cleanliness and organization, maintains knowledge of food and beverage offerings and local attractions, and responds to guest requests and complaints with the aim of creating memorable experiences. The role attends pre-service meetings and required training, follows event orders, and responds effectively to emergency or safety situations. This is a part-time position at Prado at Omni Scottsdale Resort & Spa at Montelucia. Flexible hours may be needed during busy periods and high-profile events, including nights, weekends, and holidays.

Requirements

Hands-on food and beverage knowledge and comprehensive working knowledge of the hospitality business.
Highly developed customer service skills, a friendly and approachable demeanor, strong problem-solving abilities, and attention to detail.
Ability to engage guests at all levels and provide warm, engaging, and personalized service.
Ability to work in a fast-paced environment and handle multiple priorities.
Ability to handle stressful and busy hotel operations while maintaining a positive, professional demeanor and composure.
Ability to report to work on time and as scheduled.
Ability to stand and/or walk for extended periods.
Ability to meet appearance standards and maintain a high level of personal hygiene.
Clear, concise written and verbal communication skills; comfort speaking with guests and communicating pleasantly in English with guests, management, and co-workers.
Computer literacy, including payroll systems, Micros, and POS systems.
Serve Safe certified.
Current, unexpired TIPs certification.

Nice To Haves

Relevant host experience in a fine dining restaurant is strongly preferred.

Responsibilities

Maintain and refine service standards and comply with hotel standards and local laws.
Follow health, safety, and sanitation standards and prepare for health department and Ecosure inspections.
Perform standard host duties, including answering phones, managing reservations and table assignments, greeting and seating guests, and explaining restaurant concepts.
Complete assigned side work, including organizing the host stand and guest entrance and keeping menus clean.
Follow proper trash procedures.
Maintain complete knowledge of food and beverage menu items.
Report housekeeping or maintenance needs involving the restaurant and its equipment to management.
Maintain furniture, fixtures, and equipment to a high standard and handle hotel assets carefully to minimize breakage.
Follow proper service steps when seating guests and ensure tables are properly set before seating.
Provide positive guest service, respond constructively to complaints, and take appropriate action to resolve dissatisfaction.
Respond accurately and promptly to guest requests to create memorable experiences.
Maintain knowledge of hotel offerings and local surroundings, including nearby entertainment and theaters.
Support restaurant sanitation and service timing, including prompt delivery and quality control from the kitchen to the table.
Attend daily stand-up meetings to receive relevant information before service.
Help keep all front- and back-of-house restaurant spaces clean and organized.
Carry out instructions in Restaurant Event Orders.
Build mutual trust, respect, and cooperation among co-workers and treat them fairly and equitably.
Maintain a professional, neat, and organized appearance according to Omni Parker House standards.
Respond swiftly and effectively to emergencies and safety situations, helping maintain a safe environment for guests and employees.
Attend required department training and meetings.
Perform other duties required by leadership.