Host(ess)/Cashier - STK San Juan

The Condado Collection•San Juan, PR

15h

About The Position

The Host(ess)/Cashier at STK San Juan welcomes and assists guests, manages reservations and seating, and helps maintain a smooth dining room operation. The role requires delivering polished, courteous hospitality while coordinating with guests, servers, bussers, kitchen staff, and management. The position also involves maintaining the host station and lobby, handling calls and inquiries, following safety and quality standards, and supporting the team with other reasonable duties as requested.

Requirements

Hospitality-oriented.
Exceptional interpersonal skills and a polished appearance; ability to handle guest interactions professionally and gracefully.
Strong interpersonal and communication skills.
Ability to remain calm and courteous under pressure.
Knowledge of reservation systems and basic computer proficiency.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Ability to stand and walk for extended periods.
Fully bilingual in Spanish and English.

Nice To Haves

Previous experience as a host/hostess in a fine dining or upscale restaurant environment is preferred.

Responsibilities

Greet guests warmly upon arrival and escort them to their tables.
Manage the seating chart and reservation system to support accurate seating and efficient table turnover.
Handle guest inquiries, requests, and seating preferences tactfully and efficiently.
Provide accurate wait times and monitor waiting lists.
Communicate with guests to manage expectations and enhance their dining experience.
Coordinate with servers, kitchen staff, management, bussers, and other restaurant staff to support smooth, seamless service.
Assist with reservations, guest profile updates, and seating arrangements.
Maintain cleanliness and organization at the host/hostess station and in the lobby area.
Handle phone calls and guest inquiries about reservations and dining options.
Uphold the restaurant's service and hospitality standards and ensure adherence to quality expectations.
Follow company and safety policies and procedures; report accidents, injuries, and unsafe work conditions to the supervisor.
Complete safety training and certifications.
Develop and maintain positive working relationships and support the team in achieving common goals.
Maintain a clean and professional uniform and personal appearance, and keep proprietary information confidential.
Perform other reasonable job duties as requested by the supervisor.