Host Communications Channels Lead

Airbnb

5d•$132,000 - $155,000•Remote

About The Position

Airbnb creates opportunities for millions of Hosts to build a business, develop connections with guests and Hosts, and positively impact local communities. The strength of the global Host community sets Airbnb apart. We keep Hosts at the center of everything we do. The Airbnb Community team treats Hosts as partners by fostering connection, supporting their development and success, and incorporating their feedback into products and policies. The Host Communications Channels Lead will execute the day-to-day operations within Airbnb’s central learning and communication platforms for over 5 million Hosts worldwide. In this role, you’ll operate and optimize content management systems and internal content workflows for host in-app messaging, email, and the Resource Center. The ideal candidate will bring a structured, process-oriented approach, attention to detail, and experience collaborating with both technical and creative teams. Your operational expertise will help deliver meaningful learning experiences for hosts while supporting Airbnb's broader communications goals.

Requirements

5+ years of hands-on content management in large-scale digital platforms, including managing, delivering, and optimizing content to create seamless user experiences
Experience analyzing and improving publishing workflows and campaign operations
Experience working cross-functionally with product, engineering, design, and data teams
Confidence partnering with engineers to resolve bugs and improve platform performance
Outstanding technical communication skills and a working knowledge of product development
Comfortable gathering and interpreting data, user insights, and product analytics to inform operational decisions and recommendations
Capable of writing clear, comprehensive technical briefs that align platform goals across product, design, and engineering teams

Responsibilities

Build, QA, and deploy content, managing scheduling and audience segmentation to ensure accurate and timely delivery.
Own end-to-end technical development and execution of email campaign operations, from intake through send, ensuring accuracy and alignment with standards.
Configure and publish in-app messaging using reusable modules and personalization tools to deliver targeted host communications.
Maintain content standards, taxonomy, and workflows to ensure consistency, scalability, and quality. Partner with global teams to localize and manage content at scale.
Develop and maintain documentation and best practices to support internal teams and content creators in using content management systems effectively.
Contribute requirements and operational feedback to inform the development of scalable features that align with business goals. Support feature development by BizTech, MarTech, and Engineering with operational expertise and testing support.
Monitor channel performance through data and insights, flagging opportunities to optimize user experience and support community-building initiatives.
Collaborate with Learning and UX teams to ensure modules are intuitive, engaging, and adaptable to evolving Host needs.
Share and suggest emerging tools and contribute ideas to improve channel operations to expand our impact on the host community.
Manage comprehensive campaign operations and execution across multiple simultaneous releases, maintaining high standards for precision, efficiency, and brand alignment.