Host Associate-Food Service

NYU Langone Health • New York, NY

11d • Onsite

About The Position

Under the direction of the Patient Services Management, the Host Associate position is a technical position operating within the Food and Nutrition Services Department. The Host Associate is responsible for improving the quality of care. This is accomplished by creating an atmosphere of hospitality throughout the patients hospital stay.

Requirements

• Must have a High School Diploma or equivalent.
• Must be able to read, write, and speak English fluently, bi-lingual a plus.
• Must have basic math, grammar, computer and key boarding skills.
• Must have interpersonal skills, and ability to perform service recovery is necessary to effectively interact with patients, families, employees and staff.
• Ability to walk to assigned nursing units several times per day.
• Strong written and verbal communication skills.

Nice To Haves

• Some college and/or higher academic standing preferred.
• Previous hospital Food Service menu processing a plus.

Responsibilities

• Remains available to patients at meal times in order to ensure patient satisfaction by making sure patients receive correct order and quick trays.
• Maintains a safe, clean and functional work environment.
• Maintains a professional appearance and speaks in a courteous manner using good customer service skills.
• Attends training classes and meetings as directed.
• Maintains patient confidentiality as required by NYULMC.
• Perform any other duties as assigned by management.
• Reviews patient census information, articulates the menu selections, and works as a liaison to Patient Services for meal set up.
• Demonstrates knowledge of the organizations Core Values of: Professionalism, Respect, Integrity, Diversity and Excellence, and incorporates them into the performance of duties. Employs the principle of positive guest relations, maintaining a good rapport and cooperative working relationship with all patients including co-workers and multi-disciplinary team members
• Consults with Nutritionist and Supervisor regarding each patient's dietary needs and changes in patient status.
• Informs supervisor of any special request in patient's dietary needs.
• Enters patient meal preferences by using Room Service Choice. Menu preference information is entered using a hand held tablet. Maintains familiarity with the patient menu to answer patient questions.
• Assembles trays with selected menu items. Assist in serving of hot food as needed.
• Delivers meal trays in truck to patient care unit(s).
• Delivers meal trays to the patient's bedside.
• Retrieves soiled trays from the patient bedside and return food truck to the kitchen.
• Keeps menu tally and totals. Inserts new menus and pull discharges to ensure new patients receive meals in a timely manner and meals are not sent for discharged patients.
• Checks and restocks floor supplies.
• Answers phones in a prompt and courteous manner and records calls on the Diet Office log as necessary.

Benefits

• Comprehensive benefits and wellness package
• Robust support system for any stage of life
• Financial security benefits
• Generous time-off program
• Employee resources groups for peer support
• Holistic employee wellness program (physical, mental, nutritional, sleep, social, financial, and preventive care)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED