Host and Greeter - Part Time

Sunset Marquis Hotel•West Hollywood, CA

14h

About The Position

The Host/Greeter is responsible for providing prompt, friendly, courteous, and efficient service to all restaurant guests while creating a memorable experience by greeting, escorting/directing guests, providing accurate information, and responding to inquiries, requests, and concerns.

Requirements

High school diploma or general education degree (GED); or a minimum of 1 year related experience; or equivalent combination of education and experience.
Proficient in English- verbal and written.
Must have flexible work availability- all shifts, weekdays, weekends, and holidays.
Must be able to occasionally lift and/or move up to 25 pounds.
Displays a high level of professional integrity and ethical conduct.
Maintain calmness and composure under high levels of pressure.
Adapt to frequent change, fast paced environment, delays, or unexpected events.
Identifies and resolves problems in a timely manner.
Demonstrates strong organizational and communication skills.
Ability to multitask and uses time efficiently and effectively.
Displays outstanding attendance.
Food Handlers card is required.

Nice To Haves

Luxury hotel/fine dining experience preferred.
High volume, fast-paced work environment experience preferred.
Aloha experience is a plus.
Open Table experience is a plus.
Training for Intervention Procedures (TIPS) Certification is a plus.
Responsible Beverage Service (RBS) certification is a plus.

Responsibilities

Greet arriving guests and determine reservation or place guests on waiting list, when applicable.
Escort guests to their assigned table or direct them to designated waiting areas.
Present guests with menus, communicate server name, relay any relevant information, and remove any additional place settings.
Answer phone calls, take reservations, and respond to inquiries and requests.
Engage with guests to ensure they are satisfied with food and overall service.
Must be able to cross-train in other F&B related areas.

Benefits

competitive voluntary benefits for Part Time employees which are (short term disability, critical illness, hospital and accident)
401(k)
complimentary onsite parking or monthly metro pass
employee meals
compensated and uncompensated time off
on-the-job training
growth opportunities
discount room rates to staff
tuition reimbursement
wellness program