Hospitality Team Member

Olympus Pines • Powell, OH

2h • $14 - $17

About The Position

As a Hospitality Specialist (Team Member) at Tommy’s Express Car Wash, you’ll help create a positive experience for guests at every step. The role is guest-facing and includes explaining wash packages and memberships, answering questions, maintaining clean and safe areas, responding to guest concerns, and supporting the team across different stations. Hands-on training is provided, and the company supports team members’ growth and advancement.

Requirements

• Kind, optimistic, and genuinely interested in providing hospitality.
• Comfortable communicating with guests and teammates and listening effectively.
• Energetic, reliable, and positive, with a team-oriented approach.
• Open to feedback, willing to learn every station, and able to work in a fast-paced environment.
• Dependable, punctual, able to wear a complete uniform, follow through on commitments, and have reliable transportation.
• Able to work a flexible schedule that may include weekends and some evenings.
• Able to stand and move for extended periods; lift and move items up to 50 pounds; kneel, crouch, bend, and climb an 8-foot ladder as needed; safely enter and move around a service pit; work indoors and outdoors in varying weather; and clean or wipe down surfaces, including somewhat hard-to-reach areas using provided tools.
• Strong interpersonal and communication skills, both verbal and written.
• Able to multitask and manage time effectively in a fast-paced environment.
• Organized, attentive to detail, and able to collaborate as part of a diverse team.
• Professional appearance and positive attitude.
• Flexible and able to adapt to varying duties and schedules.

Nice To Haves

• Previous experience in hospitality, customer service, or administrative support.
• Basic knowledge of or interest in the accounting industry.
• Proficiency with office software such as Microsoft Office Suite.

Responsibilities

• Greet guests and guide them through wash packages using the four-step presentation.
• Explain membership options and benefits in a friendly, low-pressure way, helping guests find a suitable option.
• Discuss amenities with guests and answer basic questions.
• Keep the lobby, vacuum area, and tunnel clean, organized, safe, and stocked.
• Monitor for safety or equipment issues and promptly inform a leader.
• Listen to guest concerns and help resolve issues.
• Rotate through different stations and support teammates in meeting guest-experience and membership-growth goals.

Benefits

• Opportunities to earn performance-based incentives.
• Health, dental, and vision insurance options.
• Company 401(k) match up to 4%.
• Paid Time Off accrual starting on the first day.
• Unlimited car washes for personal vehicles.
• Payday advance options where available.
• Flexible schedules with no late nights and role rotation.
• Growth opportunities and support for advancement; the company promotes from within.
• Hands-on training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed