Hospitality Supervisor

UT Southwestern Medical Center • Dallas, TX

4d • Onsite

About The Position

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

Requirements

• High School Diploma Or equivalent
• 2 years food service experience required.
• 1 year lead or Supervisor experience required.
• Customer Service experience and good communication skills required.

Nice To Haves

• Bachelor's Degree or Associate's Degree
• Experience in hospital setting

Responsibilities

• Supervises, motivates, rewards, directs, and counsels employees as appropriate, ensuring that department policies, procedures and time and duties are followed.
• Maintains required documentation, including schedules, evaluations, HACCP and equipment documentation, Quality Assurance Monitors, Performance Improvement, Disciplinary Action, Occurrence Reports and Employee Recognition.
• Monitors all areas for compliance with standards for food safety (Date & labeling, expiration dates, etc.) and sanitation and general safety, ensure that tasks are completed as assigned.
• Enforces and follows cash handling policies and procedures. Ensures cash reports are completed accurately and timely, while monitoring and reporting security issues to ensure retail operations are secure.
• Monitors Performance Improvement, QA, overtime, and helps control cost. Completes additional duties and projects as assigned.
• Supervises patient trayline and retail outlets including Cafeteria, C-Store and Catering efficiently. Ensure that staff renders excellent customer service and quality service.
• Patient Rounding, Tray Assessments Tray Audits and Employee Competencies completed as assigned.
• Ensures that AYR guidelines are met. (Delivery times 45 min., scanning of trays tickets 95%25 compliance, tickets are not holding longer than 25 minutes, etc.)
• Ensure staff is in complete uniform. Pressed clean uniform, badge visible, skull cap, nonskid shoes, no jewelry, false or polished nails, no false lashes)
• Participates and completes all mandatory UT and Sodexo training. (FOSS, ICARE,TOPS, MyLearning, Food Safety, Physical Safety, Serve Safe, etc.)
• Ensure that all department recordkeeping is current, ( Residents dining room, night pantry, floor stock sheets, etc.)
• Department Goal of 95 on Press Ganey is attained.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100%25 coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED