Working Supervisor, Hospitality

Focus on the Family•Colorado Springs, CO

23h•Onsite

About The Position

The Working Supervisor, Hospitality position exists to oversee the hospitality staff and ensures team members are properly trained to serve couples, groups, events, etc. during their time at Focus Marriage Institute (FMI). This role is responsible for the daily Hospitality operations, ensuring FMI provides each guest with an experience characterized by highly attentive service, excellent food, and beverages, in a clean and welcoming environment. The supervisor assigns and oversees the duties of the Hospitality staff, develops and trains staff on established FMI standards and procedures for Hospitality service and physical spaces, and orders all food, cleaning, and basic housekeeping supplies. They also interact with vendors as needed, maintain relationships with Host Couples, and oversee the cleanliness of all hospitality spaces. Additionally, this role is responsible for developing and training staff on procedures for cooking, service, food handling, and safety compliant with local Health Department standards, serving as the primary Health Department contact. Menu planning, food ordering, inventory management, and handling special guest needs are key responsibilities. The supervisor also prepares meals for larger special events and ensures the work area is clean, well-maintained, and free of safety hazards, reporting any maintenance concerns to the General Manager. They are also trained in housekeeping standards and lead staff in maintaining these standards.

Requirements

High school diploma
2-4 years of experience in dealing with the public and in food preparation and management
Must have ServSafe and Chemical Training certifications
Ability to communicate effectively and tactfully at all levels
Ability to use judgment to solve semi-complex problems
Good organizational skills
Ability to work independently
Knowledge of Microsoft Word and Excel

Nice To Haves

Supervisory experience helpful

Responsibilities

Oversees the hospitality staff and ensures team members are properly trained.
Responsible for the daily Hospitality operations, ensuring FMI provides each guest with an experience characterized by highly attentive service, excellent food, and beverages, in a clean and welcoming environment.
Assigns and oversees the duties of the Hospitality staff as scheduled by the General Manager.
Develops and trains staff on established FMI standards and procedures for Hospitality service and physical spaces.
Orders all food, cleaning, and basic housekeeping supplies. Works with General Manager to order small appliances and serving wares.
Notifies General Manager of all equipment and mechanical issues within kitchen spaces and interacts with vendors as needed.
Maintains an excellent working relationship with all Host Couples and works with General Manager to ensure Host Couples are ServSafe certified food handlers and properly trained in FMI’s hospitality standards.
Oversees and maintains the cleanliness of all interior and exterior hospitality spaces, including decks and patios.
Develops and trains staff on procedures for cooking, service, food handling, and safety that are compliant with standards set by the local Health Department. Ensures that all Hospitality Assistants are trained in ServSafe and other required training programs as necessary.
Serves as primary Health Department contact and is responsible for correcting any deficiencies identified during inspections.
Uses the forecasted volume of guests to plan menu selection and quantity of food to be ordered.
Develops menus that are appropriate for each season and analyzes the costs to ensure meals are provided within budgeted guidelines.
Identifies and maintains excellent relationships with the appropriate food vendors to purchase food items. Based on the scheduled volume of couples, makes food purchases, and maintains the appropriate inventories of food to successfully serve guests.
Manages the ever-increasing special needs of guests that range from preference to life-threatening food allergies. Communicates with guests as needed before arrival and during stay to insure we are serving those with health-related needs in a safe manner. Informs the Hospitality team of these special needs to ensure the wellbeing and experience of guests.
Writes menus, orders food, and prepares meals for larger special events that may include donor development, recruiting, and community events.
Ensures Hospitality work area is clean, well maintained, and free of safety hazards.
Is attentive to the condition of the physical property and systems and quickly reports all maintenance concerns to the General Manager.
Is fully trained in the established housekeeping standards for all guest spaces, assists with housekeeping as requested, and leads in word and example, all staff members in the importance of maintaining these high standards.
Performs other duties as assigned.