Hospitality Supervisor - Quick Service

Canucks Sports & Entertainment • Vancouver, BC

1d • Onsite

About The Position

An integral part of the hospitality team, Quick Service Supervisors lead a respective team during games and events at Rogers Arena and provide coaching to ensure each fan receives exceptional service. This is a part-time, hourly, event-based position.

Requirements

• Must be at least 19 years of age
• Must be able to work weeknights, weekends, and holidays with a start time of approximately 4:00pm
• Must be able to safely lift up to 35 lbs.
• Must be able to stand during scheduled shift, withstand repetitive walking, reaching, and bending for long periods of time
• Completion of Serving it Right Certificate
• Excellent on-the-spot problem solving skills, including the ability to independently handle service recovery situations to a fan’s satisfaction
• Strong communication and listening skills and the ability to communicate with guests and respond to inquiries
• Have an incredible ability to thrive in a fast-paced and high volume environment while maintaining a first-in-class hospitality and food and beverage experience
• Proven front line customer service leadership in a Quick Service setting
• Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining
• A strong understanding of and commitment to uphold our company values of discipline, respect, excellent, attitude, and mindset (DREAM)
• This is an onsite role at Rogers Arena in downtown Vancouver

Responsibilities

• Leading a respective team and providing ongoing coaching and recognition to team members to ensure exceptional hospitality is provided and the fan experience is exceptional
• Contributing to building a high performance team by actively partnering with all staff of Rogers Arena
• Other duties as required

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed