Hospitality Services Coordinator

Ricoh • Birmingham, AL

1d • Onsite

About The Position

The Hospitality Services Coordinator provides customer-focused office and document services in a legal environment. The role supports legal matter workflows, including understanding charges for work, supplies, and labor, handling confidential and time-sensitive documents, and coordinating equipment, labor, and supplies for offsite trials. It also supports reproduction, mail, copier, conference-room, visitor-office, and general building needs while maintaining professional office etiquette and safety standards.

The position requires frequent interaction with customers and colleagues, strong service and communication skills, and the ability to manage tight deadlines and quick turnaround times. Work includes troubleshooting equipment, maintaining service and billing logs, distributing materials, and assisting with light maintenance and office moves. Occasional overtime may be required.

Requirements

• High school diploma or GED.
• At least one year of relevant work experience.
• Proficiency in basic computer skills, including the MS Office Suite.
• Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.
• Ability to work independently and flexibly to complete projects.
• Troubleshooting and problem-solving skills, including the ability to read and understand written technical information.
• Excellent customer-relations and verbal communication skills.
• Ability to perform physical activities including standing, walking, bending, reaching, stretching, climbing, lifting or moving items up to 50 pounds, and pushing.

Nice To Haves

• Previous experience in copy jobs or related fields.
• Basic knowledge of electronics and copier-equipment repair.
• Working knowledge of copiers and related equipment.
• Knowledge of shipping and receiving procedures and basic electronics.

Responsibilities

• Understand client matter workflows, including chargebacks to the firm and/or clients for work, supplies, and hours.
• Assist with scheduling equipment, labor, and supplies for offsite trials.
• Address inquiries, coordinate service calls, and manage job requests while delivering exceptional customer service.
• Troubleshoot equipment and promptly escalate technical issues for resolution.
• Collaborate with team members to deliver completed jobs and support building functions.
• Occasionally assist with meeting-room setups, light maintenance, and reception duties.
• Follow safety standards and protocols when handling equipment and materials.
• Handle confidential, time-sensitive documents.
• Maintain logs for billing and reporting, as well as service logs.
• Distribute incoming mail and packages, office supplies, and fax transmissions.
• Deliver completed reproduction work to designated delivery areas.
• Perform scanning, file conversion, file naming, encryption, and batch printing using Adobe Acrobat Pro.
• Conduct daily quality checks on convenience copiers and respond to errors or troubleshoot copy machines.
• Maintain, stock, and organize convenience copier areas; manage firm conference rooms, meeting rooms, and visitor offices.
• Assist facilities with box moves, office moves, and light maintenance duties.
• Perform occasional cleaning duties.
• Maintain professionalism and office etiquette in the legal services environment.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA).
• Team member tuition assistance programs.
• Paid vacation time and paid holidays.
• Additional health, wellness, and personal and professional development benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED