Hospitality Runner/Barista

Hospitality Health ER • Longview, TX

27d • Onsite

About The Position

We're looking for a friendly, service-minded Hospitality Runner/Barista to join our Longview team. Every cup of coffee, warm smile, and thoughtful interaction helps create a more welcoming experience for our patients and their families during what can be one of the most stressful days of their lives. This position is about more than serving refreshments—it's about providing comfort, hospitality, and genuine care when it matters most. Some days you'll greet patients in the lobby with a fresh cup of coffee, deliver refreshments throughout the facility, and make sure every guest feels welcomed and cared for. Other days you'll restock hospitality supplies, organize storage areas, run errands, and support the team by ensuring every detail of the patient experience is handled with excellence. No two days look exactly the same. If you have a heart for serving others, enjoy creating meaningful experiences, and believe small acts of kindness can make a big difference, we'd love to meet you.

Requirements

• High school diploma or GED required
• Previous customer service experience required
• Strong critical thinking and problem-solving skills
• Ability to communicate effectively with patients, visitors, physicians, and fellow team members
• Flexibility to meet departmental scheduling needs

Nice To Haves

• Hospitality, restaurant, hotel, retail, or healthcare experience is preferred
• Barista experience is a plus, but not required—we'll provide training

Responsibilities

• Welcome patients, visitors, and staff with warmth, professionalism, and exceptional customer service.
• Prepare and serve coffee, beverages, and refreshments while creating a positive, hospitality-driven experience.
• Offer the coffee menu to patients in the lobby and, during slower periods, to patients throughout the facility.
• Deliver meals, beverages, and requested comfort items promptly and with care.
• Assist patients and families by answering questions, responding to requests, and helping create a comfortable environment throughout their visit.
• Run errands and support other hospitality needs across the facility as assigned.
• Monitor coffee cart inventory and submit inventory reports at the end of each shift.
• Order hospitality supplies as directed and help maintain appropriate inventory levels.
• Keep hospitality stockrooms, storage areas, and service stations clean, organized, and fully stocked.
• Accurately document purchases, errands, and assigned tasks.
• Care for hospitality equipment and ensure all resources are returned to their proper locations.
• Collaborate with team members across departments to provide an exceptional patient experience every day.

Benefits

• Competitive compensation
• Night shift differential
• 401(k) with company match
• Annual bonus opportunities
• Additional benefits for full-time employees
• Paid training, including barista training if needed
• A supportive, team-oriented culture that values hospitality, teamwork, and professional growth
• Leadership that encourages initiative, collaboration, and career development
• The opportunity to make a meaningful impact every day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED