Hospitality Manager

MAPLE LEAF LOUNGE•Toronto, ON

1d•CA$65,000 - CA$70,000•Onsite

About The Position

As the lead for major and signature events, the Hospitality Manager serves as the primary point of contact within the Events & Conference Centre, driving service excellence, operational consistency, and a hospitality-forward experience for clients and guests alike.

Requirements

Minimum 3+ years of experience in banquet, event, or conference management.
Certifications required: Smart Serve, Basic First Aid, Basic Food Safety with ability to complete Advanced Food Safety Training within the first 30 days of hire.
Strong knowledge of food and labor cost control.
Creativity in incorporating trendy food concepts and elevated presentation styles.
Proven leadership skills, with the ability to motivate, mentor, and inspire a team.
Highly detail-oriented, with strong collaboration and teamwork abilities.
Exceptional client relations and guest service skills.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Nice To Haves

Hotel experience preferred

Responsibilities

Oversee all food & beverage (F&B) services for the Conference Centre, Workplace Catering, and Executive Committee Catering.
Lead a team of supervisors, servers, bartenders, and porters, ensuring smooth day-to-day operations.
Collaborate with the culinary and bookings teams to manage conference centre logistics and service execution.
Maintain high standards of floor operations, service quality, and event execution.
Handle guest service concerns, implement best practices, and ensure compliance with service level agreements (SLAs).
Build and maintain strong client relationships, delivering exceptional guest experience with high-quality service and menu offerings.
Act as the primary point of contact for clients in the Hospitality Senior Manager's absence.
Serve as the primary point of contact for supervisors and team members, providing day-to-day leadership and support for unit associates.
Support recruitment, hiring, scheduling, and general team administration to ensure operational needs are met effectively.
Coach, mentor, and develop team members through ongoing feedback, performance management, and career development support, including conducting performance reviews.
Input and maintain consumption reports, waste tracking, and diversion reporting to support operational and sustainability initiatives.
Conduct workplace inspections and WHMIS training to ensure compliance with health and safety regulations and company standards.
Oversee inventory management and ensure adherence to allergen program compliance requirements.
Maintain contract requirements, Statements of Work (SOW), and Service Level Agreements (SLAs) to ensure operational alignment and client satisfaction.
Process and review weekly payroll submissions accurately and within required timelines.