Hospitality Liaison

Northwell • New York, NY

8d • $44,450 - $69,340

About The Position

The Hospitality Liaison coordinates and facilitates lobby operations and guest service activities in support of patient- and family-centered care. The role monitors service delivery in lobby and entrance areas and conveys key strategic messages to patients, family members, service line managers, and staff in keeping with a culture of patient-centeredness and hospitality.

Requirements

• High school diploma or equivalent.
• 1–3 years of relevant experience.

Nice To Haves

• Food experience.

Responsibilities

• Identify lobby operations that need improvement and collaborate with support service departments to optimize lobby operations and guest services, including patient navigation, environmental services, maintenance, parking garage, and security.
• Monitor lobby amenities, functions, and appearance.
• Provide sensitive, culturally diverse assistance and guidance to patients, families, and visitors in stressful situations; escalate issues to appropriate departments or management as needed.
• Respond promptly to patient and customer requests and obtain answers to questions about non-clinical information.
• Monitor and assist discharged patients leaving the facility, ensuring appropriate discharge procedures are followed.
• Ensure wheelchair services are available to incoming and outgoing patients and visitors.
• Perform related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED