Hospitality Lead

Whop•Palo Alto, CA

4d•Onsite

About The Position

Whop is hiring a Hospitality Lead to run its Palo Alto office, an in-person workplace where the team builds, ships, eats and debates together five to six days a week. The role owns the office’s daily operation, including the front desk, guest experience, meals, events and the vendors that support the office. The Hospitality Lead is the first point of contact for guests and a resource for employees, ensuring requests and operational details are handled reliably. This is a hands-on, in-office-every-day role focused on building systems that keep the office running smoothly without reminders. The successful candidate will take ownership of requests, reorders and event details; resolve problems and prevent them from recurring; and help employees do their best work by taking care of the office experience. Whop is an in-office company of about 100 people and values agency, ownership, speed, direct communication and continual improvement.

Requirements

Two to three or more years of experience in hospitality or workplace roles, such as hotel, restaurant or members’ club guest services, reception, or office or workplace coordination; startup experience is ideal.
Experience running a front desk, busy office or hospitality floor with a steady flow of guests and requests.
Strong organization and reliable tracking of requests, reorders and event details.
High agency and the ability to identify and handle needs proactively.
A strong sense of ownership, including resolving problems and following through.
Clear, direct communication with employees, leaders, guests and vendors.
Ability to protect confidential information.
Ability to stay calm and move quickly when priorities change.
Uses AI tools and simple systems to work efficiently and keep operations running without reminders.

Nice To Haves

Experience coordinating daily catered meals for 50 or more people.
Experience planning and running company events, offsites or all-hands.
Experience managing vendor relationships and an office budget.
Familiarity with visitor management, request tracking or inventory tools.

Responsibilities

Run the Palo Alto office’s daily operations and own the front desk.
Welcome guests and serve as a point of contact for employees’ needs and requests.
Coordinate office meals, events and the vendors supporting them.
Track open requests, reorders and event details, and ensure nothing is dropped.
Build systems that keep the office operating without reminders.
Resolve problems, communicate with the right people and help prevent issues from recurring.
Coordinate with employees, leaders, guests and vendors while protecting confidential information.