Chick-fil-A Hospitality Director

Cooper Connect•Vernon Hills, IL

7d•$52,000 - $59,254

About The Position

Chick-fil-A Vernon Hills is seeking an enthusiastic, outgoing, experienced Director of Hospitality for a hands-on leadership role. The position leads and develops a large Front of House team, fosters a positive culture, and delivers Chick-fil-A’s Second Mile Service and remarkable guest experiences. The director maintains a welcoming presence in the dining room, builds relationships with guests and the community, and works alongside the team during peak hours to support efficient service, food safety, and a positive guest experience. The role oversees a Front of House team of 50 or more employees, including 5–7 managers. It includes coaching and mentoring team members, developing future leaders, celebrating successes, maintaining high standards of accountability, addressing employee concerns, navigating difficult conversations, and collaborating with fellow leaders to improve team performance and hospitality standards. The posting describes opportunities for personal and professional growth, leadership development, and career advancement.

Requirements

Proven leadership experience managing teams of 30 or more employees.
Strong interpersonal skills and an outgoing, energetic, and engaging personality.
Experience coaching, developing, and holding team members accountable.
Strong emotional intelligence and integrity.
Passion for Chick-fil-A’s values.

Nice To Haves

Hospitality or guest service experience.
Bachelor’s degree.

Responsibilities

Create exceptional guest experiences through genuine connections, personalized service, and Second Mile Service.
Oversee a Front of House team of 50 or more employees, including 5–7 managers.
Coach, mentor, and develop team members and future leaders.
Inspire and motivate team members, celebrate successes, and hold individuals accountable to high standards.
Maintain a welcoming and energetic presence in the dining room and build relationships with guests and the community.
Work alongside the team during peak hours to support efficient service, food safety, and positive guest experiences.
Address employee concerns and navigate difficult conversations.
Collaborate with fellow leaders to improve team performance and hospitality standards.