Chick-fil-A Hospitality Director

Cooper Connect•Vernon Hills, IL

About The Position

Chick-fil-A Vernon Hills is seeking an enthusiastic, outgoing, experienced Director of Hospitality for a hands-on leadership role. The Director of Hospitality leads and develops a large Front of House team, fosters a positive culture, and delivers Chick-fil-A’s signature Second Mile Service. The role involves creating remarkable guest experiences through genuine connections and personalized service, maintaining a welcoming presence in the dining room, and building relationships with guests and the community. The director also supports operational excellence by working alongside the team during peak hours to promote efficient service, food safety, and a positive guest experience. This position offers opportunities for personal and professional growth, leadership development, and career advancement.

Requirements

Proven leadership experience managing teams of 30+ employees.
Strong interpersonal skills and an outgoing, energetic, and engaging personality.
Experience coaching, developing, and holding team members accountable.
Strong emotional intelligence and integrity.
Passion for Chick-fil-A’s values.

Nice To Haves

Hospitality or guest service experience.
Bachelor’s degree.

Responsibilities

Create exceptional guest experiences through genuine connections, personalized service, and Chick-fil-A’s Second Mile Service.
Oversee a Front of House team of 50+ employees, including 5–7 managers; coach, mentor, and develop future leaders.
Inspire and motivate team members, celebrate successes, and hold individuals accountable to high standards.
Maintain a welcoming and energetic presence in the dining room and build relationships with guests and the community.
Work alongside the team during peak hours to support efficient service, food safety, and a positive guest experience.
Address employee concerns, navigate difficult conversations, and collaborate with fellow leaders to improve team performance and hospitality standards.