Dutch Wonderland Inn Hospitality Crew Lead Supervisor

Splish Splash Water Park•Lancaster, PA

1d•Onsite

About The Position

The Events & Entertainment Lead will assist in the operation of events, shows, character interactions, and atmospheric entertainment to complement parkwide content and increase overall guest satisfaction. We are currently looking for a: Dutch Wonderland Inn Hospitality Crew Lead Supervisor

Requirements

Must be at least 18 years of age to comply with PA Child Labor Laws
Ability to work a flexible schedule, including evenings, weekends, holidays, and open to close.
Must be able to work nights up to 12 AM (midnight) during certain events
Must have reliable transportation to and from work for your scheduled shift
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to handle high-pressure situations in a positive and professional manner, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
Must possess and demonstrate strong written and verbal communication skills
Ability and desire to participate in delivering successful and high-quality events
Ability to follow direction, multi-task, handle stress, and work as part of a fast-paced team

Nice To Haves

High School Diploma or equivalent preferred
Previous work experience or training in the areas of shows, acting, choreography, or performance events is a plus
Some level of customer service experience is helpful but not required.
Spanish or other bilingual language skills are a plus.

Responsibilities

Lead and motivate a team of Events & Entertainment hosts to successfully execute planned events that delights our guests and create memories worth repeating.
Act as an approachable mentor and coach to all assigned team members
Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
Become knowledgeable of performing the essential duties of all assigned events-related positions and backfill these positions when needed
Become knowledgeable of all Dutch Wonderland characters and support the team in maintaining the consistent illusion of their role.
Participate in new-hire orientation, training activities and rehearsals for all assigned employees
Ensure that all required meal and other breaks are being given in accordance with PA law
Comply with all federal and state labor laws (e.g. Child Labor laws, PA Entertainment Waivers)
Assist with team scheduling and timekeeping activities
Enter attendance metrics, etc. to daily show log
All other duties assigned by leadership
Assist with the execution of performances and activities as designed.
Organize costumed characters, props and any other physical space needs in assigned areas adhering to set and/or show schedules
Assist with coaching a team of performers in acting techniques that will bring realism and excitement to the event’s theme
Perform duties of a character escort, which include facilitating interaction and communication between character and guests.
Assist character performers with getting in and out of assigned costume.
Be prepared and trained to take on any appropriate character and Entertainment position as a backstop for unplanned emergencies to ensure that events and activities happen as scheduled.
Provide solution-based ideas to quickly and creatively resolve problems
Support the team’s daily activities
Execute backstage tasks as outlined
Ensure that all safety and procedural protocols are being followed throughout event
Continuously monitor the event to identify any potential threats or hazards escalate any issues to the proper park authorities in a timely manner
All other duties assigned by leadership