Hospitality Crew

Cheeky Noodles • Ridgefield, WA

21h • Onsite

About The Position

Cheeky Noodles was born of a love of comfort food and a passion for taking care of people through sharing food. We started Cheeky Noodles to expand that idea to our entire community and to create a place where we can share our love of soul-quenching comfort food. We believe taking care of our people is how we ultimately take care of our customers. We set the tone of hospitality and look out for each other within our team so they can turn around and provide that same care to our community. We believe a business is a member of the community. We exist to be part of the fabric of life in the neighborhoods around us. We think about how the things we do affect the community and we look for ways to take an active role in making life enjoyable. We take seriously the things that should be taken seriously – food safety, the quality of our food, respecting our customers and community. For everything else, we encourage license to be goofy and playful. Work doesn’t have to suck. Sometimes it will be hard, but we believe that surrounded by the right team and supported by the right culture, we can sand the edges off of some of the roughest parts. We’re a new restaurant opening in a brand new space, complete with a shiny new kitchen and a spotless and airy dining room. This is our first location, tucked in the middle of a rapidly growing city and we are STOKED to be hiring our inaugural team who will help us define our culture and who will ultimately be delivering on our community-driven mission.

The Hospitality Crew is the face of Cheeky Noodles and their energy sets the tone of the dining room. They are the first, and may often be the only, person guests interact with when they dine with us. While the tactical crux of this role is taking guest orders and handing them over, the importance of this team is so much broader. We’re a fast-casual restaurant, so our guests may not be with us in the store for long. But from the moment they walk in the door, we want them to feel noticed, welcome, appreciated, and looked after. The Hospitality Crew is who makes that happen. During a shift, these crew members take customer orders, answer questions about the menu, package takeaway and delivery orders for collection, monitor the floor for any guests requiring help, and ensure we’re welcoming our guests into a tidy and clean restaurant from open until close. The ideal person for this team is someone who genuinely likes people – not in the fake nice kind of way, but actually likes people. The kind of person who would come to recognize regulars and remember their names, who can calm a frustrated guest with warmth and without getting defensive, and who engages deeply enough with guests to anticipate their needs or offer suggestions.

I’m part of Cheeky Noodles because taking care of other people is something that gets me fired up. As a passionate home cook who loves to host meals for friends and family, this team has a special meaning for me. Few things make me happier than seeing dinner guests relaxed, smiling, and satisfied. The Hospitality Crew is a huge part of how we’ll accomplish this for our guests in the restaurant. If you’re someone who’s service-oriented and would be excited to use your infectious enthusiasm to help someone else enjoy a good meal and kick aside the stresses of their day, the Hospitality Crew may be a great fit for you. I am more than happy to train and invest in someone who finds this role exciting but may not yet have related experience.

Requirements

• Some level of experience working in a customer-facing role
• Ability to stand for the full duration of your shift (outside of breaks)
• Valid Washington state food handlers card (at start time)
• 16 years or older
• Evening and weekend availability
• Physical ability to stand for extended periods during your shift, move through a busy dining room, and traverse the stairs to the mezzanine

Nice To Haves

• 1 or more years experience in restaurants or cafes preferred
• Experience or familiarity with a digital register or POS (it’s ok if you haven’t used Square – we’ll train you)
• A Cheeky attitude; you’re energized by service to others, you default to a positive attitude, you’re always looking for ways to have fun, and you know that you can still be serious about your performance while being a little bit foolish
• You know how to make someone feel welcome and appreciated, and you know a guest in a restaurant is never an imposition
• You thrive in a team-oriented environment, with strong communication skills and an innate desire to help your teammates succeed – and you ask for help when YOU need it
• You can perform and stay organized, even when service gets busy and things get a little chaotic
• A growth mindset mindset, with an eagerness to learn
• Punctual and professional; you know what behavior is appropriate when and with whom
• You act with integrity, and you do the right thing even when no one is watching

Responsibilities

• Welcome every guest with warmth, and take accountability for their experience from the moment they arrive until the door closes behind them on the way out
• Maintain a thorough understanding of our menu and be ready to answer guests’ questions
• Take orders and ring up transactions on the (Square) POS
• Complete assigned cleaning and maintenance tasks throughout the day to keep the dining room in great shape for guests
• Hand over dine-in orders and package takeaway and delivery orders for collection
• Ensure supplies such as cups, napkins, and flatware are always well-stocked
• Answer periodic phone calls
• Help set up the dining room for opening shifts or break down the dining room for closing shifts
• Communicate effectively with the rest of the team – both in the dining room and the kitchen – to ensure the best possible dining experience for our guests

Benefits

• Competitive wages, with no awkward tipping interactions
• Access to company-sponsored medical insurance after 30 days of service (for full-time employees)
• Access to company-sponsored 401(k) savings plan after 90 days of service (for full-time employees)
• Paid time off that begins accruing on your first day of work, in addition to required paid sick leave
• Steeply discounted meals during your shift, and a meal discount to use whenever you want, including dining with friends and family
• Discounts with our neighbors, like FIKA Coffee
• A culture that invests in those who want to learn and expand their skill set, and that prioritizes hiring and promoting from within

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed