Hospitality Intern

The Ballantyne Hotel & Spa, Charlotte•Charlotte, NC

About The Position

The Hospitality Intern will gain hands-on experience across multiple hotel departments while supporting daily operations and delivering exceptional guest experiences. This internship is designed for individuals pursuing a career in hospitality who are eager to learn hotel operations, develop leadership skills, and gain exposure to various aspects of the hospitality industry including Front Office, Housekeeping, Food & Beverage, Sales, Events, and Operations.

Requirements

Currently pursuing or recently completed a degree in Hospitality Management, Tourism, Business, or a related field.
Strong communication and interpersonal skills.
Passion for hospitality and guest service excellence.
Positive attitude with a willingness to learn and grow professionally.
Ability to multitask and work effectively in a fast-paced environment.
Basic computer proficiency; familiarity with hotel systems is a plus.
Ability to work flexible schedules including weekends and holidays if needed.

Responsibilities

Deliver exceptional customer service to guests throughout all areas of the hotel.
Greet and assist guests in a warm, professional, and courteous manner.
Respond to guest inquiries, requests, and concerns promptly and effectively.
Support front desk operations including guest check-ins, check-outs, and reservations as needed.
Rotate through various hotel departments to gain operational knowledge and experience.
Assist Front Office, Housekeeping, Food & Beverage, Sales, Events, and other operational teams with daily responsibilities.
Support event setup, banquet operations, and special hotel functions.
Assist with administrative tasks, reporting, and operational projects.
Learn and support hotel operational procedures, standards, and service expectations.
Coordinate with team members across departments to ensure seamless guest experiences.
Observe and follow hotel safety, security, and cleanliness standards.
Maintain professionalism and confidentiality while handling guest and hotel information.
Participate in training sessions, meetings, and development opportunities.
Work collaboratively with leadership teams and hotel staff.
Demonstrate adaptability, initiative, and a willingness to learn in a fast-paced environment.
Support special projects and operational initiatives as assigned.
Assist in resolving guest concerns in a timely and professional manner.
Identify opportunities to improve operational efficiency and guest satisfaction.
Adapt to changing business needs and operational priorities.