Hospitality Associate

Crimson Wine Group LTD • Healdsburg, CA

18h • $0 - $18 • Onsite

About The Position

The Hospitality Associate is responsible for ensuring that guests to the winery receive impeccable customer service, while sampling our award-winning wines and learning about our vineyards, history and wine making practices. We are seeking a positive, enthusiastic, self-starter who is flexible and loves working in a team environment. The candidate must be passionate about wine and have the ability to sell and develop lasting relationships with guests.

Requirements

• Must have knowledge of wine and food and continually take initiative to continue learning
• Strong written and verbal communication skills
• Sales aptitude
• Comfortable speaking in front of crowds
• Able to prioritize, manage time and remain calm under pressure in a fast-paced venue
• Must be able to lift 40 lbs.
• Able to stand, walk, bend, reach throughout an 8-hour shift with occasional pushing, stooping and pulling in indoor and outdoor work environments
• Manual dexterity to handle, polish glassware
• Must possess or have ability to acquire a Wine service and Food Handler’s certifications
• Must be able to work a flexible schedule including weekends
• Must be at least 21 years of age

Nice To Haves

• Knowledge of Napa Valley a plus
• Experience with a luxury wine brand a plus

Responsibilities

• Greet all visitors with gracious hospitality
• Act as Ambassador to the estate and to Crimson Wine Group
• Provide informative, engaging and personalized tour and tasting experiences
• Educate guests about the winery story, wines, and brand
• Inform and recommend to guests the benefits of Wine Club
• Effectively suggest and sell wine and wine club memberships
• Drive revenue by selling wine, merchandise, tasting, and memberships to guests
• Participate in special events and team meetings
• Actively continue education in wine production, viticulture, and winery history
• Represent the winery at outside functions when necessary
• Follow all company safety guidelines including Safe Alcohol Service
• Set up / break down all indoor and outdoor tasting room spaces
• Open and verify condition of wines
• Prepare printed guest materials
• Open/Close POS system/registers
• Stock wine and merchandise on tasting room floor and store rooms
• Perform sales transactions for carry-out and shipping orders
• Maintain clean and organized guest spaces at all times
• Assist with monthly inventory

Benefits

• Tips and commission
• Projected hourly pay rate of $18 per hour

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed