Hospitality Coordinator (Seasonal)

Reis-Nichols Jewelers • Indianapolis, IN

4d • Onsite

About The Position

The Seasonal Hospitality Coordinator position is a key customer-facing role that provides direct support to the sales staff in varying capacities. The Hospitality Coordinator is responsible for establishing a positive impression while customers are in the store. This role will ensure customers are directed to the appropriate person or area of the store that will meet their needs. Additionally, this role will coordinate while-you-wait services such as jewelry cleaning and watch battery replacements.

Requirements

• High School Diploma or equivalent required
• 1-2 years customer service experience preferred
• Some college or college degree preferred
• Retail experience in a luxury setting preferred
• Ability to work well in a team environment with a positive attitude
• Attention to detail & strong accuracy.
• Ability to gather information, interpret information, problem solve and make informed decisions.
• Good organizational skills & ability to multi-task with a high level of efficiency.
• Excellent time management & attention to deadlines.
• Be service oriented and consistently meet & exceed expectations.
• Be self-directed and motivated to accomplish departmental goals and objectives.

Responsibilities

• Provides exceptional customer service to clients and sales personnel to enhance the customer experience and assist with meeting company revenue goals.
• Fields and directs questions about some of the finest luxury brands in the industry, including Rolex, David Yurman, Cartier, John Hardy, Roberto Coin, Patek Philippe, Marco Bicego, Mikimoto Pearls, Breitling, TAG Heuer, and more
• Provides direct assistance to customers, creating a welcoming and inviting environment.
• Directly supports and assists sales personnel in working with, retrieving, tracing, and/or checking merchandise.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED