Hospitality Coordinator
About The Position
Our Mission & How We Work At Sunset, our mission is to provide quality services to senior adults in a spirit of Christian love. We believe people do their best work in environments where leadership is honest, dependable, caring, and clear. We aim to lead with humility, serve alongside our teams, show compassion in real moments, and hold standards in ways that support both quality and dignity. Position Summary At Sunset Manor & Village, our Hospitality Coordinator serves as the welcoming presence of our community, creating a first impression that reflects our mission to provide quality services to senior adults in the spirit of Christian love. This position plays a vital role in fostering a sense of ease, connection, and belonging for residents, families, visitors, and team members. The Hospitality Coordinator is a relationship-centered position that ensures every individual is seen, supported, and valued.
Requirements
- Must have a minimum of a high school diploma or GED equivalent.
Nice To Haves
- An associate’s degree or higher in hospitality services, business, communications, or a related field is preferred, or equivalent job experience in hospitality, customer service, senior living, or a similar service-centered environment.
Responsibilities
- Serve as the first point of contact for residents, families, visitors, vendors, and team members, creating a warm and welcoming experience.
- Answer and direct phone calls, assist with inquiries, and provide information about campus services, amenities, and local attractions.
- Coordinate reservations, transportation, errands, tours, events, and other resident services.
- Support campus events and work closely with multiple departments to ensure resident and guest needs are met.
- Provide administrative and clerical support to department leaders, including managing messages, mail, packages, and reports.
- Monitor building access, visitor protocols, and maintain resident confidentiality at all times.
- Resolve concerns professionally and help create a positive experience for residents and guests.
- Serve as a resource for staff by assisting with systems, troubleshooting issues, and promoting efficient workflows and accurate data management.
Benefits
- Competitive pay and benefits package
- EAP and Chaplain services provided
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
