Hospitality Coordinator

Reis-Nichols Jewelers • Indianapolis, IN

9d • Onsite

About The Position

The Hospitality Coordinator position is a key customer-facing role that provides direct support to the sales staff in varying capacities. The Hospitality Coordinator is responsible for establishing a positive impression while customers are in the store. This role will ensure customers are directed to the appropriate person or area of the store that will meet their needs. Additionally, this role will coordinate while-you-wait services such as jewelry cleaning and watch battery replacements. Well-qualified candidates for this full-time opportunity will be outgoing, personable, and be very detail orientated. Solid verbal and written communication skills are a must.

Requirements

• High school diploma
• 1-2 years customer service experience required
• Applicants must be currently authorized to work in the United States on a full-time basis.
• Ability to work well in a team environment with a positive attitude
• Attention to detail & strong accuracy.
• Ability to gather information, interpret information, problem solve and make informed decisions.
• Good organizational skills & ability to multi-task with a high level of efficiency.
• Excellent time management & attention to deadlines.
• Be service oriented and consistently meet & exceed expectations.
• Be self-directed and motivated to accomplish departmental goals and objectives.
• Communicate effectively - oral and written communication skills.
• The ability to work a flexible schedule, including Saturdays

Nice To Haves

• Some college experience or college degree preferred
• Retail experience in a luxury setting preferred

Responsibilities

• Provides exceptional customer service to clients and sales personnel to enhance the customer experience and assist with meeting company revenue goals.
• Fields and directs questions about some of the finest luxury brands in the industry, including Rolex, David Yurman, Cartier, John Hardy, Roberto Coin, Patek Philippe, Marco Bicego, Mikimoto Pearls, Breitling, TAG Heuer, and more
• Provides direct assistance to customers, creating a welcoming and inviting environment.
• Directly supports and assists sales personnel in working with, retrieving, tracing, and/or checking merchandise.
• Other duties as assigned

Benefits

• Medical/Dental/Vision Insurance
• 401K
• Disability Insurance
• Health Saving Account w/wellness incentive
• Paid time off and holidays
• Merchandise discounts
• Life insurance
• Employee Assistance Program (EAP)
• Maternity and Paternity paid leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED