Seasonal Hospitality Associate

Huntsville Botanical Garden•Huntsville, AL

3d•$13 - $15•Onsite

About The Position

The Seasonal Hospitality Associate supports the Huntsville Botanical Garden's fall and winter experiences of Spellbound and Galaxy of Lights event by providing exceptional guest service and assisting with food, beverage, concessions, and event operations. This is a cross-trained position. Associates may work concessions in the Fern & Feast Bistro, the food trailer, the Cocoa Castle, or bar service at one of two bar stations, based on event needs. Employees must be comfortable moving between assignments and working in a fast-paced, high-volume environment. All candidates must complete their Rserving (Responsible Serving) certification.

Requirements

Must be 18 years of age or older.
High school diploma or equivalent.
Strong communication and customer service skills.
Must be able to operate or learn a POS system.
Handle payments accurately.
Multitask.
Perform multiple hospitality functions.
Work effectively in a fast-paced environment.
Obtain required food handler or alcohol service certifications.
Must be comfortable working indoors and outdoors in varying weather conditions.
Embrace the Garden’s mission of connecting people with plants and display core values.
Friendly, dependable, adaptable, and proactive.
Strong commitment to guest service.
Comfortable learning and performing multiple roles.
Able to adjust to changing priorities and event needs.
Works effectively as part of a team.
Maintains a positive and professional attitude during high-volume periods.

Nice To Haves

Previous hospitality, food service, customer service, concessions, events, or bartending experience.
Be 21 years of age or older.

Responsibilities

Welcome guests and provide friendly, professional, and enthusiastic service.
Take orders, operate the POS system, and accurately process electronic payments.
Prepare and serve food, snacks, hot cocoa, coffee, and popcorn.
When trained and authorized, provide alcoholic beverage service in accordance with Garden policies and Alabama Beverage Control requirements.
Set up, stock, maintain, and break down Bistro, Cocoa Castle, food truck concession, and beverage service areas.
Monitor inventory and communicate supply needs or shortages.
Maintain clean, organized, and sanitary work and guest areas.
Assist with event setup, breakdown, restocking, cleaning, guest flow, and other operational needs.
Follow all food safety, sanitation, safety, cash-handling, and Garden procedures.
Communicate and collaborate effectively with Garden staff, volunteers, vendors, and other event personnel.
Report guest concerns, safety issues, incidents, or property damage to the appropriate supervisor.
Maintain a professional appearance and demeanor throughout each shift.
Perform other duties as assigned to support the successful operation of seasonal experiences.