Hospitality Client Lead

Seaport•Somerville, MA

12d

About The Position

The Hospitality Client Lead is responsible for creating a world-class client experience in Heyday shops by connecting with clients, recommending products, anticipating client needs, resolving questions, and leading the team. The role provides hospitality and customer service while supporting daily shop operations, appointments, inventory, and product sales. This position is scheduled for 25 to 35 hours per week, with opportunities to pick up additional shifts and event work. The schedule may include weekends, opening shifts, and closing shifts.

Requirements

Exceptional customer service and problem-solving skills.
Confidence selling products and services.
Ability to manage multiple tasks efficiently in a fast-paced environment.
Proactive approach, with the ability to take initiative and execute tasks independently.
Excellent verbal and written communication skills, including the ability to collaborate with people with diverse personalities.
Flexibility to work a non-traditional schedule, including weekends, opening shifts, and closing shifts.
1 to 3 years of experience in a progressive retail or spa environment, or similar experience.

Nice To Haves

Experience leading a team or running shifts.
1 to 3 years of experience in hospitality, hotels, restaurants, or similar industries.

Responsibilities

Provide excellent client service and hospitality.
Work with the Shop Manager on schedule adjustments to support efficient operations.
Manage Skin Therapist appointments in the booking system.
Supervise on-shift staff, including deployment, delegation, and troubleshooting.
Contribute to training and coaching new Host team members.
Assist with daily shop tasks and projects.
Demonstrate product knowledge and support restocking efforts.
Manage inventory and assist clients with product sales and returns.