Spare Hospitality Attendant, On-Board Service (OBS)

Ontario Northland•North Bay, ON

8d•Onsite

About The Position

The Hospitality Attendant, OBS, is accountable for delivering exceptional customer service and maintaining a welcoming onboard environment to ensure a smooth and enjoyable travel experience for all Northlander passengers. This role functions on a flexible, as-needed basis, covering scheduled shifts during vacations, sick leave, and peak periods. Hours are variable and not guaranteed, requiring adaptability and readiness to support operational needs.

Requirements

High school diploma or GED
1 – 2 years’ experience in the hospitality or customer service sector (experience in the transportation sector is a plus)
Valid Food Handling certificate, Smart Serve and CPR preferred
Proficient in Point of Sale (POS) systems
Experienced in handling cash, credit, and digital payments
Background in food and beverage service, delivering high-quality customer experiences
Bilingual in English and French (verbal)
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Experience with reservation and POS systems (Moneris, Square, etc)
Knowledge of Federal and Provincial Health & Safety regulations
Training in critical incident stress management and peer support
Skilled in de-escalation techniques (e.g. Trauma-Informed Care, Non-Violent Crisis Intervention)
Excellent time management and organizational abilities
High attention to detail and accuracy
Effective problem-solving and decision-making skills
Collaborative team player with strong interpersonal skills
Ability to work long days and split shifts
Commitment to health and safety
Must be able to work shift schedules that may include weekends, holidays, evenings and overnights.

Nice To Haves

experience in the transportation sector is a plus
Valid Food Handling certificate, Smart Serve and CPR preferred

Responsibilities

Provide exceptional hospitality and customer service to passengers, ensuring customer satisfaction and comfort.
Greet passengers and provide assistance with luggage and boarding.
Assist/direct passenger to their assigned seat.
Take food & beverage orders from passengers accepting payment in an accurate and efficient manner
Communicate important safety information and safety procedures to passengers and enforce safety regulations.
Respond promptly to requests for assistance.
Address and resolve any passenger complaints or issues effectively and professionally.
Escalate serious concerns to the Supervisor when necessary.
Work closely with fellow attendants and other staff ensuring seamless delivery of service.
Gather feedback from passengers regarding their experience.
Suggest improvements to the process or service based on passenger comments and observations.
Ensure the cleanliness and organization of the galley, seating areas and restroom facilities.
Keep passengers informed by making necessary announcements throughout their journey.
Promote onboard services (Wi-Fi-infotainment), Northlander App,
Drive sales of featured meals/snacks/ /beverages, promotional items and comfort kits.
Complete daily sales reports, identify waste, perform inventory.
Notify Service Supervisor about low stock levels.
Communicate with Service Supervisor platform conditions and when it is safe to proceed during boarding and alighting at intermediate stops.
As a spare board employee, must have the flexibility to be available 2 hours prior to train scheduled departure times