Hospitality Attendant

Desert Hospitality Management, LLC•Oklahoma City, OK

2d•Onsite

About The Position

The Hospitality Attendant is responsible for maintaining and overseeing the breakfast buffet and ensuring Guest satisfaction whenever necessary.

Requirements

Must be able to work in a fast-paced environment and be efficient and courteous.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.

Nice To Haves

High school diploma or GED certification helpful
Experience in a hotel or related field
Hotel knowledge preferred
Bi-Lingual helpful

Responsibilities

Responsible for stocking the supplies needed for the buffet, cleaning the buffet area, keeping it orderly and refilling silverware.
Must refill the juice dispensers; keep fresh coffee brewed and stock bottled water, if offered. Removing dirty plates and providing clean plates. If the buffet provides waffle irons for the guests, the breakfast attendant is responsible for providing the batter to the guests.
Monitors the buffet items and reports to the cooks which items need to be refilled.
Approach all encounters with guests and team members in a friendly, service-oriented manner.
Maintain regular attendance in compliance with DHM standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include a clean, pressed uniform and correct nametag when working.
Comply at all times with DHM standards and regulations to encourage safe and efficient hotel operations.
Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members.
Report all maintenance problems or safety hazards by filling out a work order for engineering or informing management.
Have a working knowledge of the hotel’s safety procedures and equipment as well as emergency plans.
Use chemicals and cleaning supplies according to directions only. Knowledge of location of MSDS book and sheets.
Report any lost and found items to supervisor.
Attend meetings/training as required by management.
Perform other duties as requested by management.