Hospitality Associate - NYC

Industrious•New York, NY

2d•$26 - $29•Onsite

About The Position

Industrious is seeking a Hospitality Associate for its new flagship location, Industrious Reserve at Lever House in New York City. This role will work closely with the Hospitality Manager to deliver exceptional hospitality and create a warm, elevated, and customer-service-centered experience for members. This is not a typical hospitality role, requiring anticipatory service, memorable experiences, and keen attention to detail. The associate will be the heart of the member experience, managing daily operations and cultivating a community of business leaders and cultural tastemakers.

Requirements

Hands-On: No task is too large or small. This hands-on work energizes you!
Grounded in Luxury Hospitality and Customer Service: Your background in hotels, restaurants, or membership clubs can bring a level of service expertise and polish to Lever House.
Experienced in F&B: You have your finger on the pulse of the latest and greatest in the F&B space and have FOH experience. You understand the importance of presentation and quality.
Obsessed with the Details: You see what others might miss and elevate the everyday through perfectly executed touches that set the standard for excellence.
Adaptable & Collaborative: You thrive in complex environments, moving seamlessly between Industrious, CBRE, Lever Club, and member needs without losing focus.
Attentive and Proactive: Acknowledge inquiries or complaints from members, employees, and supervisors. Provide solutions quickly, professionally, and with a strong sense of hospitality.

Responsibilities

Assist and support in creating a seamless, luxury experience at every touchpoint — from private offices to the cafe and gathering spaces — ensuring members feel both cared for and inspired by your approach to service.
Serve as a physical steward of the workplace and will implement and perfect daily food and beverage displays.
Build and nurture a network of visionary business leaders and cultural tastemakers who will define the membership and be instrumental in providing the service and standards upon which the community is based.