Hospitality Associate

CHELSEA PIERS LP • New York, NY

3d • $18 - $18 • Onsite

About The Position

At Chelsea Piers Fitness, we’re more than a gym – we’re a destination for connection, transformation, and community. If you’re passionate about people, thrive in a fast-paced environment, and are looking to grow your career in the fitness and wellness space, we want to meet you. As a Hospitality Associate, you will have the responsibility of delivering excellent 5-star hospitality in line with our Chelsea Piers Standards of Excellence and our High Five Approach – creating moments of genuine connection, recognition, and warmth in every interaction. The responsibilities and duties described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

Requirements

• A natural people-person who believes small moments matter – a smile, a name, a high five – and takes pride in making someone’s day
• A team player who takes pride in their work
• A proactive problem solver
• Energized by the fitness & wellness world, regardless of your background – we welcome athletes, performers, coaches, or creators!
• Excited to learn, grow, and take on new challenges
• Calm under pressure and able to multitask in a high-traffic, high-energy space
• Flexible with your schedule – availability on nights, weekends, and holidays
• Comfortable standing for extended periods and lifting up to 30 lbs
• High school diploma/GED required.

Nice To Haves

• 6+ months experience in customer service, hospitality, or fitness
• Knowledge of gym operations, group fitness, or front-line tech platforms
• Preferably Associate Degree or higher

Responsibilities

• Welcoming every member, prospective member and guest like a regular – using names when possible and creating a warm first and last impression
• Mastering our member systems to ensure smooth check-ins, class arrivals, and guest experiences
• Answering phones and member questions with energy, empathy and ownership – ensuring every interaction feels personal and helpful
• Supporting shift-specific needs like front desk, concierge, marketing, or street team activations
• Keeping an eye on everything – facilities, locker rooms, events, and personal training sessions – and submitting tickets through appropriate systems
• Monitoring guest awareness and maintaining security awareness
• Problem solving like a pro – you’ll be trained to resolve issues and know when to escalate
• Collaborating with every department, from sales to operations, because hospitality – and recognizing great work – touches everything

Benefits

• Complimentary All-Access Membership to Chelsea Piers Fitness plus discounts on in-club services.
• Team-Oriented Culture – we win together and support each other every day.
• Pathways for Growth – from hospitality to management, operations, personal training, and beyond.
• Purpose-Driven Work – every day is a chance to help someone feel seen, supported, and successful.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED