Hospitality Associate - Mississauga

Raffi Jewellers Yorkdale Inc • Mississauga, ON

1d • CA$50,000 - CA$60,000 • Onsite

About The Position

Raffi Jewellers is seeking to expand its team with an exceptional individual for an exciting new opportunity. The Hospitality Associate will be a primary point of contact for clients, responsible for creating a welcoming, relaxed, and memorable environment. This role goes beyond traditional reception duties, focusing on refined hospitality and anticipating client needs to enhance their experience.

Requirements

• Previous experience in hospitality, beverage service, or a high-end client-facing environment is an asset.
• Professional and polished presentation, with exceptional customer service and interpersonal skills.
• Warm, personable, and naturally attentive personality.
• Strong attention to detail and comfortable interacting with discerning clientele.
• Strong teamwork and communication skills.
• Ability to remain calm and composed in a busy environment.
• Flexible availability, including weekends and special events as required.
• Proficiency in English is required.
• Qualified candidates must be legally entitled to work in Canada.

Nice To Haves

• You believe that hospitality is an essential part of an elevated client experience.
• You notice the small details, anticipate what a client may need and take genuine pride in making people feel welcome and valued.
• You are confident without being overbearing, attentive without being intrusive and understand the importance of discretion.
• You will help create the atmosphere that makes the boutique not simply like a place to shop, but a place where clients feel welcome and enjoy spending time.

Responsibilities

• Warmly welcome and acknowledge every client entering the boutique.
• Create a welcoming, refined, and comfortable atmosphere.
• Offer and prepare refreshments, including coffee, tea, water, and other beverages.
• Provide attentive yet discreet hospitality throughout the client's visit.
• Assist with seating and appointments, coordinating with the appropriate team member or Sales Associate.
• Recognize and respond appropriately to VIP clients and special guests.
• Work closely with Hospitality and Sales teams to create a seamless client journey.
• Assist with private appointments, special visits, and client events.
• Anticipate client needs and proactively provide assistance.
• Ensure clients are comfortable while waiting for appointments or services.
• Support a consistent and elevated experience across sales, hospitality, and after-sales interactions.
• Welcome clients visiting the service workshop.
• Assist with the hospitality component of service and after-sales visits.
• Coordinate with the appropriate team member when a client arrives for a service appointment.
• Help ensure the client receives the same level of care and attention throughout the service experience.
• Maintain impeccable presentation of the hospitality, bar, and client areas.
• Ensure hospitality areas are clean, organized, and appropriately stocked.
• Monitor hospitality supplies and communicate replenishment requirements.
• Maintain the overall atmosphere and presentation of the boutique throughout the day.
• Follow all applicable health, safety, and operational standards.

Benefits

• Access specialized training and development opportunities to advance your skills across different facets of the luxury retail industry.
• Be part of exciting client events, training seminars and specialized experiences.
• Enjoy industry-leading pay and a comprehensive benefits package with opportunities to earn based on individual and team performance.
• Experience a workplace that supports your well-being and fosters inclusivity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed