Hospitality Associate

K2 Services•New York, NY

2d•$23 - $26

About The Position

The Hospitality Associate at Opensity Solutions is responsible for delivering exceptional guest experiences and ensuring smooth day-to-day hospitality operations. The role serves as a key point of contact for guests, providing personalized service, resolving inquiries, and coordinating with internal teams to maintain high service standards. The position reports to the Lead Hospitality Associate or Client Relations Manager and is classified as non-exempt. Opensity Solutions is a tech-enabled managed services organization serving law firms, financial institutions, and professional services firms. Its capabilities include technology and IT support, administrative services, billing, records governance, workflow automation, consulting, hospitality, and facilities services. Its mission is to provide modernized technology platforms, elevated technology support, and valuable insights to help clients excel.

Requirements

High school diploma or equivalent.
At least 2 years of relevant hospitality, guest services, or customer service experience.
Strong customer service orientation and commitment to exceptional guest experiences.
Excellent verbal and written communication skills for professional interactions with guests, clients, and team members.
Ability to multitask and prioritize in a fast-paced, high-energy environment with changing priorities.
Strong attention to detail and accuracy in operational processes and guest interactions.
Effective problem-solving and decision-making skills within the scope of the role.
Ability to maintain professionalism, confidentiality, and security of sensitive client information.
Positive, friendly, and adaptable attitude, with the ability to motivate peers and foster collaborative relationships.
Proficiency with Microsoft Office applications and general technology platforms.
Ability to analyze guest feedback and performance metrics to improve service delivery and operational outcomes.
Flexibility and adaptability to changing business needs and operational demands.

Nice To Haves

Experience in a fast-paced, client-facing environment.
Experience using reservation systems, hospitality platforms, or client service applications.

Responsibilities

Welcome guests warmly and professionally, creating a positive first impression.
Anticipate guest needs and provide proactive assistance, recommendations, and solutions.
Respond promptly and professionally to guest inquiries, complaints, and special requests, ensuring timely resolution and follow-up.
Manage accurate and efficient check-in and check-out processes, including guest registration, room allocation, and payment handling.
Monitor reservation systems and coordinate with internal teams to optimize occupancy, scheduling, and operational efficiency.
Collaborate with housekeeping, maintenance, and other departments to address operational issues and maintain guest comfort.
Inspect guest rooms and public areas regularly to ensure cleanliness, presentation, and service standards.
Build positive relationships with returning guests by recognizing loyalty and providing personalized experiences.
Identify opportunities to upsell services, amenities, and packages that enhance guest satisfaction and contribute to revenue growth.
Participate in ongoing training, including training on the Cornerstone platform.
Monitor guest feedback, reviews, and satisfaction metrics to identify improvement opportunities and implement corrective actions.
Support guest loyalty initiatives and contribute to strategies that encourage repeat business and positive referrals.